Subject: RE: Refund Not Processed/9614388700
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, PRINCE MALIK <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 31 Jan 2021 13:32:42 +0000

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 30, 2021 8:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; PRINCE MALIK <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund Not Processed/9614388700

External email sender, please take precaution.
Hi Team,

Please assist in processing the following RMA: 1000174624 for the below case. The RMA status is showing reached at warehouse. As per child ticket WH has not received the item. As per oracle we have not received it. Value of the item is AED 75. As per below tracking the item is delivered to our warehouse on Dec 11, 2020

Thank you for your help!

Regards,
Apoorv
________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 4:23:26 PM
Subject: Refund Not Processed/9614388700

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 15, 2020
Order ID: 9614388700
Tracking ID: RP111720000871
RMA: 1000174624
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 11 Dec 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Prince

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