Subject: [India & SAARC event] 2021 Customer Experience Trends invitation
From: "Zendesk" <[email-masked]>
To: [email-masked]
Date: 27 Jan 2021 23:38:22 -0500

Learn tips from 90,000 companies across 175 countries                            

2021 CX TRENDS EVENT                               

"" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=45107&elqTrackId=69caabd2240243b6b697e6e927209868&elq=e54e472fe7064634b887df49321da210&elqaid=55645&elqat=1>                                                

9 February, Tuesday 
11:00am IST / 10:30am PST                                                                                                  

We analysed data from 90,000 companies worldwide to discover how top performers tackle customer support. We boiled it down to the best practices that will help you and your team level up your customer experience. 

At the event, you'll learn:                                     *The top five customer support trends 
*Benchmark data for your support organisation 
* Actionable best practices 
* Hear insights from industry leaders:                                                                               *Ajay Nambiar, CX Head, L&T Realty
*Vinay Kanchi, VP - Contact Centres, Fareportal
*Pareekshit Suvarna, Head - Customer Success & Experience, CoinDCX
*Wendy Johnstone, Chief Operating Officer, APAC, Zendesk
*KT Prasad, RVP & MD, India & SAARC, Zendesk

Register now <https://app.hello.zendesk.com/e/er?s=2136619493&lid=45107&elqTrackId=02cfb8e6476c481f92607074ebce4067&elq=e54e472fe7064634b887df49321da210&elqaid=55645&elqat=1>                                       

Best regards, 
Team Zendesk 

P.S. If you can’t make the live event, be sure to register anyway <https://app.hello.zendesk.com/e/er?s=2136619493&lid=45107&elqTrackId=bb9883bcc05c47a8a2bd6e00dfbb98a7&elq=e54e472fe7064634b887df49321da210&elqaid=55645&elqat=1> and we’ll send the recording your way.                                     

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REPORT                                                                              
Get the CX Trends Report                                        

Immerse yourself in the newest interactive instalment of our annual benchmark report <https://app.hello.zendesk.com/e/er?s=2136619493&lid=44709&elqTrackId=402e4b4539fe4a7d87903adf8b30787d&elq=e54e472fe7064634b887df49321da210&elqaid=55645&elqat=1>. 

QUIZ                                                                              
Which trend are you?                                       

Find your perfect match with our CX Trends personality quiz <https://app.hello.zendesk.com/e/er?s=2136619493&lid=45019&elqTrackId=c3f81ed0ecb540ab9fe18692fec66cef&elq=e54e472fe7064634b887df49321da210&elqaid=55645&elqat=1>.

Taken from the experts                                                                 

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63% of customers want to buy from companies that are socially responsible                                                                                                                  

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50% increase in social messaging use by customers since the start of the pandemic                                                                                                                  

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75% of company leaders say the pandemic accelerated adoption of digital tech                                                                            

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