Subject: RE: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 27 Jan 2021 14:32:53 +0000

HI team,

Contacted the customer and shared with him the RRN number to check with the bank.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 27, 2021 4:43 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 7:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374

External email sender, please take precaution.
Hi Team,

Please assist in getting the refund RRN on the below case. Customer denying receiving this refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 11, 2021 6:51:26 PM
Subject: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374

Hi Team,

The customer has reported that he has not receive the below refund and share his bank statement for the same.
​
Problem statement - Refund is not reflecting in the customer's account statement.

Order Number: 4523197726
Order Created: 12/19/2020
AWB - FP1220200002012
RMA - 1000362374
Refund amount: 39.00
Case id - 1901132

Refund processed on: 12/21/2020

Assistance: Kindly look into the issue and confirm if the refund has been porcessed to the customer's account or not and also the RRN number if it has done successfully.

Regards,
Manish

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