Subject: RE: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847
From: Eugene Ocoy <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 27 Jan 2021 07:34:00 +0000

Hi Akshay,

The return was processed already from last Nov.2020.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
LAST_UPDATE_DATE
ITEM_ID
ITEM_DESC
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000200089
9615585847
CLOSED
ARA
46043655991
2020-11-27T05:15:05.000+04:00
162377759
BASIC SOLID SS PIQUE POLO
Max
1
1
1000200089
9615585847
CLOSED
ARA
46043655991
2020-11-27T05:15:05.000+04:00
162462868
SLUB AOP TEE
Max
1
1
1000200089
9615585847
CLOSED
ARA
46043655991
2020-11-27T05:15:05.000+04:00
162791431
KNITTED LOUNGE PANT
Max
1
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]>
Sent: Wednesday, January 27, 2021 11:24 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Eugene Ocoy <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847

@Eugene Ocoy<mailto:[email-masked]> Could you please check and confirm the status for this return ad this is pending from November.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 7:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 25, 2021 4:10:35 PM
Subject: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847

Hi Team,

With reference to order #9615585847
RMA: 1000200089
AWB: 46043655991

The items has been delivered to WH, and as per WH the AWB processed done. but the RMA status still reached warehouse.

Kindly check and assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 5:00:11 PM
Subject: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847

Hi Team,

As per the response on the child ticket "Below AWB processed done." however the refund is still not reflecting on Hybris.

Problem statement: Refund Not initiated yet

Child ticket: 1940420
Case id - 1936953
Order Number: 9615585847
Order Created: Nov 19, 2020
Tracking id - 46043655991
Return request created: 11/22/20 10:18 AM

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 02:45 PM still the refund for the same has not been initiated.

Regards,
Ishan

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