Subject: RE: Need Refund
From: ArishLaila <[email-masked]>
To: Jessie Caparas <[email-masked]>, "HAMZA AL. NOMANI" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: Sankar T <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 25 Jan 2021 06:51:15 +0000

Hi

Return processed

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 24, 2021 8:56 PM
To: HAMZA AL. NOMANI <[email-masked]>; ArishLaila <[email-masked]>
Cc: Sankar T <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Need Refund
Importance: High

@ArishLaila<mailto:[email-masked]>

Has this been raised to tech?

1971705

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: HAMZA AL. NOMANI <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 9:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Sankar T <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Refund

External email sender, please take precaution.
​_
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  May 8, 2020
Order ID: 6490096505<callto:6490096505>
Tracking ID: CRDSAL0019632320
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on May 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0019632320). Now as per hybris the status is NDR.

I escalated the issue to WH but there is no response till now.
Kindly check and assist us to process the refund for customer asap.

Thank you for your help.

Regards,
Hamza

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "HAMZA AL. NOMANI" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 24 January, 2021 10:15:05
Subject: Need Refund

@HAMZA AL. NOMANI<mailto:[email-masked]>

Sankar already marked this as NDR

This is pending for WH to receive and close the RMA.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: HAMZA AL. NOMANI <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 3:00 AM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Refund #6490096505

External email sender, please take precaution.
Hi team,

Any update

________________________________
From: "HAMZA AL. NOMANI" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 January, 2021 23:26:11
Subject: Re: Need Refund #6490096505

Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  May 8, 2020
Order ID: 6490096505
Tracking ID: CRDSAL0019632320
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on May 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0019632320). Now as per hybris the status is NDR. Kindly check and assist us to process the refund for customer asap.

Thank you for your help.

Regards,
Hamza

________________________________
From: "Sankar T" <[email-masked]<mailto:[email-masked]>>
To: "Vijay mandal (TCS)" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "HAMZA AL. NOMANI" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 January, 2021 00:24:11
Subject: Re: Need Refund #6490096505

Hi @Vijay mandal (TCS)<mailto:[email-masked]>,

We have not received the terminal status update and this is old order so I manually updated to NDR.

Thanks,
Sankar.
From: "Vijay mandal (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 6:06 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, "HAMZA AL. NOMANI" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Refund #6490096505

Hi @Sankar T<mailto:[email-masked]>,

Please check Hybris Status of this order. OMS Status is NDR since 22-July -2020.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]<mailto:[email-masked]>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 5:43 PM
To: Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; HAMZA AL. NOMANI <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Refund #6490096505

Hi @Vijay mandal (TCS)<mailto:[email-masked]>,

Please check order # 6490096505 still not reflecting as NDR as per the req # REQ0193786.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: HAMZA AL. NOMANI <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 12:48 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Refund #6490096505

External email sender, please take precaution.
Hi team,

Any update
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 4 January, 2021 14:46:04
Subject: RE: Need Refund #6490096505

Hi @Jessie Caparas<mailto:[email-masked]>,

PFB

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 3:29 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Refund #6490096505
Importance: High

@Mohd Imran<mailto:[email-masked]>

Please update on the below incident.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 3:36 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Refund #6490096505

Checking with tech REQ0193786<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3Dd170526adb11e49034fed4bdd39619db%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C29fe971a31c74303103408d8c0913e7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637471077340704305%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8V5mNlXz%2Fz5VTVrdjv0d7NEUQE3rFSlox6HMptOFvoU%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:24 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Need Refund #6490096505
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6490096505
Tracking ID: CRDSAL0019632320
Order Date : May 8, 2020

As per SaudiPost website the order has been retuned to origin on 20/06/2020, and there is not date on Fareye,

Kindly check and assist us to mark the order as NDR and process refund for customer.

Regards,
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 5:37:47 AM
Subject: Need Refund

Hi Team,

Order Date : May 8, 2020
Order ID: 6490096505
Tracking ID: CRDSAL0019632320

The customer placed an order on MAY but the order Not deliverd and returned,However the statues on hybris is still showing On progress and the customer need the refund.
Kindly check and do needfull.

Regards,
Hamza

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C29fe971a31c74303103408d8c0913e7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637471077340714253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vgB4aslt5mDjZrdNMu36BAkMPYw6JPd6NRFZr81i2c8%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C29fe971a31c74303103408d8c0913e7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637471077340724206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ue35kluE5sPTdl82VDLaLu9EVRLsqXpbFXEy7PvBTgY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com