Subject: RE: Refund approval for returned item // 6204568104
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Date: Fri, 15 Jan 2021 09:03:13 +0000

Go ahead Seeta and add notes

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, January 15, 2021 10:49 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval for returned item // 6204568104
Importance: High

External email sender, please take precaution.
Hi Jessie,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 15 January, 2021 00:11:19
Subject: Re: Refund approval for returned item // 6204568104

Hi Team,

Please update us about the below concern.
Regards

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 10:48:54 AM
Subject: Refund approval for returned item // 6204568104

Hi Team,

Problem Statement: Refund approval for returned item

Order Date : 30/06/2020

Order ID: 6204568104
Tracking ID: 46065350656
Assistance Required: Need missing item

Issue Description: As per Hybris the RMA is created for 3 item and  customer claims that he handed over 3 items to courier , as per oracle we recived only 1 item ,we have refunded for 2 items 1 item as receive and 1 for missing and remaining 1 items's refund is still not processed customer wants the refund.

Case history: 1 ITEM OUT OF 3 REFUND IS NOT PROCESSED, CUSTOMER WANTS THE REFUND AS SOON AS POSSIBLE.

Customer history:Customer is with us from 30/06/20 , and it is his 3rd order with us .

The item for which the refund is not processed for , is 162359024 - - Le Confort Women's Slip-On Strap Sandals with Wedge Heels   - SAR 263.00

We request you to advise weather we can refund the amount (SAR 263.00) to customer as customer is chasing us and threatening for complain.

Regards,
Shafeeque

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