Subject: New Reply Received - Exchange order
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 07:23:12 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Exchange order  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Hello,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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As i can see on your website, size 39 is sold out. Therefore, I kindly ask for refund as the shoe size I request is not available.</div>
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Regards and thank you. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Tuesday, January 12, 2021, 7:02 AM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#1978218] - Exchange order<br>

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<div dir="ltr">Hi Haifa,</div>
<div dir="ltr">​<span rel="tempredactor" style="font-size:14px"><br>
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<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically
 available in the store.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Your friends,</span></div>
<div><span rel="tempredactor" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978218