Subject: Refund Not Processed/ 6248764362
From: "Osam Thabit. Qaid" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 11 Jan 2021 11:06:17 -0700 (MST)

Hi Team, 

Ticket id: 1959543 
RMA number: 1000257841 
Order Created: Nov 28, 2020 
With reference to order number 6248764362, the customer is claiming that the returned has has been collected from him. However we raised a child ticket but they informed us that Shipment Still Not Received From Courier, and as per hybris the old RMA is deleted, also new RMA has been created but it is showing Order Not Picked, kindly check this case and do the needful. 

Regards, 
Osam