Subject: Re: Bank Transfer - 2000353296
From: Seeta Seeta <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 5 Jan 2021 02:28:06 -0700 (MST)

Hi Alinaqi, 

We have already informed the customer regarding the refund. However, the customer is informing us that the account number is not correct. 

So can you please check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Alinaqi Bhavnagri" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 21:02:35 
Subject: RE: Bank Transfer - 2000353296 

Dear Apoorv, 

Done Please find details from bank statement. 

Current available as at 	

Bank reference 	

Narrative 	

Customer reference 	

TRN type 	

Value date 	

Credit amount 	

Debit amount 	

Balance 	

Time 	

Post date 

21/12/2020 00:00 	

TT NSCB72542 N 	

GAMILA FAHIM HERZ YOUNAN GE01215104648675 /EG720002042004205853065 OTHERS (MUST BE VERY SPECIFIC) ECOM REFUND 2000353296 CHARGE WAIVED 	

001128529001 	

TFR- 	

15/12/2020 	

- 1,990.00 		

17:06 	

15/12/2020 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, December 22, 2020 3:35 PM 
To: Alinaqi Bhavnagri <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Bank Transfer - 2000353296 

External email sender, please take precaution. 

Dear Alinaqi, 

Can you please advise on the below if the Bank Transfer is done, as per the refund tracker which have been shared with us, the Bank transfer is supposed to be finished by Dec 15, 2020. Customer has come to us again and is saying that they did not receive the amount in their Bank Account yet. 

Please look into this and advise on priority. Case is pending since Oct 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 13, 2020 7:04:51 PM 
Subject: RE: Bank Transfer - 2000353296 

Dear All, 

Please find the refund tracker for Egypt. 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7Ce3407992505940f932b708d8a67e5905%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442409266867958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A7O04%2BSjry0bFET7Zs%2F9qY9GpOF6msaT2HL%2BDlj0icU%3D&reserved=0 | www.landmarkgroup.com ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 5:45 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer - 2000353296 

External email sender, please take precaution. 

Hi Team, 

Please update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 6:53:05 PM 
Subject: Re: Bank Transfer - 2000353296 

Dear Alinaqi, 

Please advise if there is any update on the below Bank Transfer case. It is still showing in progress on Hybris/Cockpit. 

Appreciate your assistance in closing this. The case is pending since Oct, 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 9:31:39 PM 
Subject: RE: Bank Transfer - 2000353296 

Sure we will do the needful 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7Ce3407992505940f932b708d8a67e5905%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442409266867958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A7O04%2BSjry0bFET7Zs%2F9qY9GpOF6msaT2HL%2BDlj0icU%3D&reserved=0 | www.landmarkgroup.com ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 6:01 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer - 2000353296 

[ mailto:[email-masked] | @Alinaqi Bhavnagri ] For your action please. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] |  [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 7:55 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bank Transfer - 2000353296 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 2000353296 

Kindly assist in processing the Bank Transfer for the following Hybris Bank Transfer ticket for the returned items: 00068001 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7Ce3407992505940f932b708d8a67e5905%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442409266877949%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dfWA%2FN2S3v1f8Xd5dxJLm0NrUu%2B%2Ftw22Y3k4WmTH1b8%3D&reserved=0 |  www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com