Subject: Re: Re: order status update 2000768047
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 05 Jan 2021 00:11:06 +0000

Dear Shakeeb,      We have published the Delivered status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.        {   "customer_shipment_id": "200076804765999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-12-31T10:48:00",   "entry_type": "Hybris",   "order_id": "2000768047",   "chargeable_weight": "1.01",   "scac": "ARA",   "seller_organization_code": "LMG_EGY",   "ship_node": "6599999",   "tracking_id": "43829282700",   "reference_number": "43829282700" }         As of now, we are proceeding with the ticket # 188791 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/56ddb6589df8991f195ffd74cce7b7c32cb3192bb740874f8b664081923c9eb5 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 4 Jan at  2:22 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
Pl change the status …
31 Dec 2020 10:48 AM

 

 

   

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, January 4, 2021 1:10 AM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: order status update 2000768047 

 

 
External email sender, please take precaution.

 

 

 
​

 

 Dear Vishwajeet, 

 

   

 
 Please provide your approval, so that we can proceed further. 

 

   

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/56ddb6589df8991f195ffd74cce7b7c32cb3192bb740874f8b664081923c9eb5 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Harshita Raj, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
On Sun, 3 Jan at 9:51 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 
 Greetings! 

 

   

 
 We have received your concern regarding flow change and will update you soon. 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/56ddb6589df8991f195ffd74cce7b7c32cb3192bb740874f8b664081923c9eb5 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks & Regards,

 

   

 

 
 
Subham Sikdar, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 3 Jan at 9:43 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Can we please get the status of the order updated to delivered as the customer received the order on 31 Dec 2020 10:48 AM

 

  
Regards 
Shakeeb 

 

 

From:
"MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, January 3, 2021 3:27:48 PM 
Subject: order status update

 

   

 
 
 Hi team , 

 

 
 
 please update this order status to delivered as customer already  receive the order on 31/12/2020 . 

 

 
 
 order id: 2000768047 

 

 
 
 tracking id :43829282700 

 

 
 
 regards, 

 
 
 mohamed 

 

   

 

 

 
 
188791:211857

 

 

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