Subject: Ticket # 189052 Resolved
From: FarEye Support <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 13:21:10 +0000

Dear Seeta Seeta,  Our Technical Engineer has indicated that your ticket # 189052 with subject Re: Late collection: return tracking ids - 46398492991 for the order id - 6248434217 and 46398493330 for the order id - 6248380106 has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/43ff96d6b8fc5cd65cbd6e9e0f0c991c3dd9bc7ed3d7e72f6adc53c3ce9b0e52