Subject: RE: Late Collection - 9613887274
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Dipesh Regmi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 3 Jan 2021 17:12:59 +0000

@Seeta Seeta<mailto:[email-masked]>

This was the reply since Dec. 9

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 3, 2021 2:28 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Dipesh Regmi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Late Collection - 9613887274
Importance: High

External email sender, please take precaution.
Hi Jessie,

With reference to order #9613887274 Tracking ID: RP111420002362.

Issue Description: Customer raised a return request on Nov 14 and the collection is pending since then. The customer has shared the complete address with us. The address is House/Flat No,- 215, Building Name/No,- china cluster A06, Street Name/No, - International City, Location, - International City, Landmark, - Dragin mart 1, Area, - near Dragon mart, City- dubai

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 02:58:16
Subject: Fwd: Late Collection - 9613887274

Hi Team,

Any Update?

Regards,
Nikhil.

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "dipesh regmi" <[email-masked]<mailto:[email-masked]>>, "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 00:36:16
Subject: Late Collection - 9613887274

Hi Team,

With reference to order #9613887274
Tracking ID: RP111420002362.

Issue Description: Customer raised a return request on Nov 14 and the collection is pending since then. The customer has shared the complete address with us. The address is House/Flat No,- 215, Building Name/No,- china cluster A06, Street Name/No, - International City, Location, - International City, Landmark, - Dragin mart 1, Area, - near Dragon mart, City- dubai

Reattempt request has been done on the system. Kindly assist with the collection asap.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 06:35:23
Subject: Late Collection - 9613887274

Hi Team,

Problem Statement:  Late Collection
Order Date : Nov 13, 2020
Order ID: 9613887274
Return Tracking ID: RP111420002362
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on Nov 14 and the collection is pending since then. The customer has shared the complete address with us. The address is House/Flat No,- 215, Building Name/No,- china cluster A06, Street Name/No, - International City, Location, - International City, Landmark, - Dragin mart 1, Area, - near Dragon mart, City- dubai

Reattempt request has been done on the system. Kindly assist with the collection asap.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late Collection Case id - 1777518 Order ID: 9613887274 Tracking ID: RP111420002362
From: Akshay Berry <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 9 Dec 2020 12:03:58 +0000

@seeta.seeta<mailto:[email-masked]> Fyi.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Vaibhav Ohri <[email-masked]>
Sent: Wednesday, December 9, 2020 3:42 PM
To: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Late Collection Case id - 1777518 Order ID: 9613887274 Tracking ID: RP111420002362

HI Akshay

Driver had gone for the collection but customer informed him there is nothing to be returned.

Regards

Vaibhav Ohri

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 09, 2020 3:39 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection Case id - 1777518 Order ID: 9613887274 Tracking ID: RP111420002362

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> For your action please.

Order ID: 9613887274

Tracking ID: RP111420002362

Assistance Required: Need Urgent Collection

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 3:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Case id - 1777518 Order ID: 9613887274 Tracking ID: RP111420002362

External email sender, please take precaution.

Hi Team,

Kindly assist us in the below collection.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 17:01:56
Subject: Late Collection Case id - 1777518 Order ID: 9613887274 Tracking ID: RP111420002362

Hi Team,

There is no action taken after 11/16/2020 on the below collection.

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1777518

Order Date: 11/13/2020

Order ID: 9613887274

Tracking ID: RP111420002362

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 11/14/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,

Manish