Subject: RE: Missing Items/Partial Cancellation - 8222383548
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 2 Jan 2021 13:15:56 +0000

@Apoorv Joshi<mailto:[email-masked]> The same items have been canceled in Hybris and refund ahs been processed to My credit.

Always double check before escalating.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 2, 2021 3:30 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Missing Items/Partial Cancellation - 8222383548
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist in partial cancellation of the following items for the below case:
162536246 - - Sustainable Kappa Logo Print T-shirt with Crew Neck and Short Sleeves - Price KWD8.00
162641096 - - Graphic Print Sweatshirt with Crew Neck and Long Sleeves - price KWD4.90

Both items were not sent under consignment and the partial cancellation option greyed out.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 1:29:19 AM
Subject: Need to refund

Hi Team,

Problem Statement: incomplete order
Order Date: Dec 15, 2020
Order ID: 8222383548
Tracking ID: 822238354830999991
Items ID:162536246 - - Sustainable Kappa Logo Print T-shirt with Crew Neck and Short Sleeves - Price KWD8.00
162641096 - - Graphic Print Sweatshirt with Crew Neck and Long Sleeves - price KWD4.90

Assistance Required: Need refund for customer.
Issue Description:The customer made order on 15/12/20 for 20 items and the customer received only 18 items , the two items are not in consignments Kindly check and make refund as soon as possible

Regards,
Ahmed

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