Subject: Re: C&C Delay - 9618063186
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 05:43:12 -0700 (MST)

Hi Imran, 

Kindly assist us to mark the below order as lost in transit as the consignment status is READY_TO_SHIPPED and hence we are not able to create RMA to get the refund processed. 

Thank for your help. 

Regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Nabin Poudel" <[email-masked]>, "Manbahadur Rana" <[email-masked]>, "bsu alm" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jainul Ameer Mohammed Hussain" <[email-masked]>, "saravanan sathappan" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Rasal Rana" <[email-masked]>, "Anand Nukala" <[email-masked]>, "Mohammad Yusuf" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "anwar panery" <[email-masked]>, "Alok Ranjan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 13:29:20 
Subject: RE: C&C Delay - 9618063186 

Pls go ahead 

Regards, 

Sachin 

From: Mohd Imran <[email-masked]> 
Sent: Monday, December 28, 2020 1:55 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Nabin Poudel <[email-masked]>; Manbahadur Rana <[email-masked]>; Bsu Alm <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Saravanan Satapan <[email-masked]>; Deepak Damodaran <[email-masked]>; Rasal Rana <[email-masked]>; Anand Nukala <[email-masked]>; Mohammad Yusuf <[email-masked]>; seeta.seeta <[email-masked]>; Anwar P. Panery <[email-masked]>; Alok Ranjan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: C&C Delay - 9618063186 

Hi Sachin, 

Please approve this refund to mark it as Lost in transit. 

Order value – AED 526.50. 

As per WH the order is lost and as per store they do not have the order in store. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 24, 2020 3:38 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nabin Poudel < [ mailto:[email-masked] | [email-masked] ] >; Manbahadur Rana < [ mailto:[email-masked] | [email-masked] ] >; Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] >; Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Yusuf < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Alok Ranjan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 9618063186 

External email sender, please take precaution. 

Hi Team, 

As per WH the order is lost and as per store they do not have the order in store. Kindly assist in marking this LIT so we can proceed with refund as the current status of the order is ready to ship and we are unable to create an RMA. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manbahadur Rana" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nabin Poudel" < [ mailto:[email-masked] | [email-masked] ] >, "bsu alm" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jainul Ameer Mohammed Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "saravanan sathappan" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "Rasal Rana" < [ mailto:[email-masked] | [email-masked] ] >, "Anand Nukala" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Yusuf" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] >, "Alok Ranjan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 11:47:05 AM 
Subject: RE: C&C Delay - 9618063186 

Dear Nabin, 

This order Not found in conloc. We were checking from 1 week. 

Deepak – pls request to cancel this order. 

From: Nabin Poudel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 8:54 AM 
To: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] >; Manbahadur Rana < [ mailto:[email-masked] | [email-masked] ] >; Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Yusuf < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Alok Ranjan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9618063186 

[ mailto:[email-masked] | @Mohammad
 Yusuf ] - Can you please check with E com team and update the status? 

Regards, 

Nabin Poudel 

Mobile: +971 561610120 

Direct : 048231585 

E-mail: [ mailto:[email-masked] | [email-masked] ] 

Address: Jafza, South, UAE 

From: Nabin Poudel 
Sent: 11 December 2020 16:03 
To: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] >; Manbahadur Rana < [ mailto:[email-masked] | [email-masked] ] >; Anand Nukala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Alok Ranjan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9618063186 

Dear Man Bahadur/Govinda/Deepak/Anand, 

Can you please check and update the status of the order ? 

Have we deliver to store or not please response. 

Regards, 

Nabin Poudel 

Mobile: +971 561610120 

Direct : 048231585 

E-mail: [ mailto:[email-masked] | [email-masked] ] 

Address: Jafza, South, UAE 

From: Bsu Alm 
Sent: 11 December 2020 15:56 
To: Nabin Poudel < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vijay Salvi < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 9618063186 

Dear All, 

Today customer visited the store and asked about the click and collect products. Still we are waiting for the response from the delivery team as we have not received the stock physically. 

Expecting to receive stock at earliest possible. 

Regards 

Store manager 

Bijay Bajracharya 

Babyshop Al Ain mall 

P.O. Box 52623 | Dubai, United Arab Emirates | 

Direct: + 971 564112862 | | Mobile : +971 0554518361 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] . | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C693fb5310fa841e9c6d608d8ab169b0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447460865677877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P%2BPBCmBcihZfeZ1Sj2XtEqR0B8KX4Ibk23kIvolYxAA%3D&reserved=0 | www.babyshopstores.com ] 

Aravi 

From: Nabin Poudel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 10:58 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Vijay Salvi < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9618063186 

[ mailto:[email-masked] | @Aji
 Chacko ] [ mailto:[email-masked] | @Deepak Damodaran ] - please check and update the status. 

Regards, 

Nabin Poudel 

Mobile: +971 561610120 

Direct : 048231585 

E-mail: [ mailto:[email-masked] | [email-masked] ] 

Address: Jafza, South, UAE 

From: Sachin Maheshwari 
Sent: 10 December 2020 09:51 
To: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Nabin Poudel < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9618063186 

Adding [ mailto:[email-masked] | 
@Nabin Poudel ] , [ mailto:[email-masked] | 
@Saravanan Satapan ] , 

Team, pls check for this order, as store clearly has mentioned not receiving of same. 

Regards, 

Sachin 

From: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:43 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 9618063186 

Dear Team, 

We have not received mentioned click and collect order physically in the store and we have escalated the concern to respective channel but no response yet. 

Regards 

Store manager 

Bijay Bajracharya 

Babyshop Al Ain mall 

P.O. Box 52623 | Dubai, United Arab Emirates | 

Direct: + 971 564112862 | | Mobile : +971 0554518361 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] . | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C693fb5310fa841e9c6d608d8ab169b0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447460865687870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XXzfQ0edU9qNyKiLc9Rs3HNFrEwgKZFXN8rPLkGc92c%3D&reserved=0 | www.babyshopstores.com ] 

Aravi 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:41 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9618063186 

[ mailto:[email-masked] | @Jainul Ameer Mohammed Hussain ] Can we check if the order is received physically in the store? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:37 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsu Alm < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Delay - 9618063186 

External email sender, please take precaution. 

Hi Team, 

Problem statement: Order shipped from the warehouse to the store still ​on 11/27/2020 still order status not updated 

Order Number: 9618063186 

Order Created: 11/27/2020 

Order Delivery Mode: Store pickup 

Store: Babyshop - 10009 

Assistance required: Kindly assist in checking with the store if they have received this order and if so, to contact the customer and handover the same to the customer. We already escalated to the store but received no response on the same. Order status is still showing ready to ship. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C693fb5310fa841e9c6d608d8ab169b0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447460865697866%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AVTYGqg2FZBtjsMLmewlAiL%2F%2Fn2L9r%2Bq3inVk0KshkY%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com