Subject: RE: Refund approval #9621062300
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Osam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 12:27:48 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>@Dipesh Regmi<mailto:[email-masked]>

Please provide the POD for the above mentioned order as the customer claims it not delivered yet how ever as per our system it shows delivered on 10th December 2020.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 30, 2020 2:50 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval #9621062300
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 6:21 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #9621062300
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 02:13:00
Subject: Refund approval

Hi Team,

Problem Statement : Refund approval.

Ticket id : 1860642
Order Date : Dec 9, 2020
Order ID: 9621062300
Tracking ID : FP120920000294
Total Price : AED 158.00

Issue Description : The Customer placed the order on Dec 9, 2020, and it is pending since then, 12/10/20 the order was marked as delivered, However the customer is complaining that he has not received the order.
Case history : The customer reached out to us on 11 Dec 2020 and since then the issue was escalated to the courtier team for the POD but we got no response from them.
Customer's history : the customer is with us since 3/30/20 and this is third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Osam

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