Subject: New Reply Received - Delivery
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 13:06:40 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">It had already 50 days. You hold the payment. Neither you provide the goods nor refund my money.  <div dir="auto"><br></div>
<div dir="auto">How long will take to receive my refund?</div>
<div dir="auto"><br></div>
<div dir="auto">Who is responsible for this negligence and why your customer care manager didnt call me yet?</div>
<div dir="auto"><br></div>
<div dir="auto">How will you reimburse me for all such big blunders??</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 27 Dec 2020, 12:14 Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Muhammad,</div>
<div><br></div>
<div dir="ltr">Thank you for your patience.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are following up with you regarding the following order number: 9612820310, we have heard back from our team and it appears that the order is stuck due to a technical issue. To avoid further delay we have forwarded a request to refund for the remaining items in this order. We request you to please allow us some more time and we will try our best to resolve this asap.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for this unexpected delay and the inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We appreciate your continued patience and cooperation with us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<div>​<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1706281