Subject: Our latest report on customer support leaders
From: "Carrick" <[email-masked]>
To: [email-masked]
Date: 28 Dec 2020 21:02:25 -0500

In case you missed it                                                                                  

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=30&elqTrackId=97f19274b21a43d09e895772687e5a0d&elq=2fda2f9b52c744789270d42d07dd8597&elqaid=54834&elqat=1>                          

"" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=44397&elqTrackId=cc6086bf632743eaa619993a09859d2b&elq=2fda2f9b52c744789270d42d07dd8597&elqaid=54834&elqat=1>                     

Hello Seeta,                                

Exceptional customer service sets your business apart—it’s our job to help you rise to the top. Recently, we partnered with analyst firm ESG to gather the data and insights your team needs to get there. ESG Research surveyed 1,000 CX leaders globally to better understand what’s working and what isn't at each level of Customer Support (Starter, Riser and Champion).        

According to ESG’s research:  *Champions reduce Average Total Resolution time on tickets by 34%.
*Champions close 12% more issues with one touch.
*Agents at Champion organisations handle nearly double the requests.

Download Report <https://app.hello.zendesk.com/e/er?s=2136619493&lid=44397&elqTrackId=301c8ee282b040c282dae2eb3077e044&elq=2fda2f9b52c744789270d42d07dd8597&elqaid=54834&elqat=1>                      

Best regards, 
Carrick 
Senior Manager, Integrated Campaigns at Zendesk                                                           

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