Subject: Re: Need Urgent collection
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Osam <[email-masked]>
Date: Sun, 27 Dec 2020 16:56:33 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

We have escalated to Fareye to get the collection reference, but they have updated us that (We would request you to please share the Return Order Number corresponding to the AWB as we couldn't find the record of the shared AWB in FarEye. You can get the Return Order Number corresponding to the AWB from LMIT.)PFA 

Kindly check and assist us on this case as its pending since 7 months. 

Regards. 
Fauzan 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Osam" <[email-masked]> 
Sent: Tuesday, December 15, 2020 1:14:31 PM 
Subject: RE: Need Urgent collection 

Dear, 

Please provide collection reference. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, December 15, 2020 2:36 AM 
To: Abdulrahman Mohamad (SA) <[email-masked]> 
Cc: Abdulrahman Mohamad (SA) <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Osam <[email-masked]> 
Subject: Need Urgent collection 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Problem Statement: Collection 

Order Date : May 8, 2020 

Order ID: 6490013316 

Tracking ID: 46390097843 

Assistance Required: Need Urgent Collection 

Issue Description: Customer raised a return request on 5/17/20 and due to error in the system the tracking is was invalid so we have raised a new return request on 12/13/20, kindly arrange the collection on priority basis. 

Kindly arrange the collection asap as the case is pending since long time. 

Regards, 

​Osam