Subject: RE: Refund Issue 6246197082
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 27 Dec 2020 12:23:34 +0000

Please raise it to JIRA to check, if refund is processed or not.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 26, 2020 5:28 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>
Subject: Re: Refund Issue 6246197082

External email sender, please take precaution.
Hi Team,

The refund has been accepted after 2 times rejection and processed Manually refunded by payfort on 11/27/20, Now 3 weeks are over and the customer is claiming that he still did not receive the
refund yet.

and shared his bank statement with us.

Can you please check and provide the RRN if the refund has been processed.

Regards

Shakeeb

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 5:09:26 PM
Subject: Refund Issue

Hi Team,

Order no: 6246197082

The refund has been rejected twice, then it was processed manually by payfort on 11/27/20. The customer is complaining that it has not been received in her bank account.
Kindly check and do the needful.

Regards,
Fatma

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