Subject: RE: Double deduction - 6239025099
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 11:25:12 +0000

Hi Apoorv,

Escalated to finance.

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, December 27, 2020 2:56 PM
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Double deduction - 6239025099

External email sender, please take precaution.
Hi Malik,

Customer Bank details are as follows:

Account holder name : Issa Muhammad
Account number: 425674197750008
Bank name: Albilad Bank
Branch Name: Al Takhassusi branch
IBAN : SA2115000425674197750008
Account type: Current

Thank you for your help!

Regards,
Apoorv
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 8:34:19 PM
Subject: RE: Double deduction -  6239025099

@Mohammed Athar<mailto:[email-masked]> Noted.

@Shakeeb Arsalan<mailto:[email-masked]> - please check and provide bank details.

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 7:01 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction - 6239025099

Hi Malik,

Once received the customer bank details please update in finance shared tracker.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 11:36 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction - 6239025099

External email sender, please take precaution.
Hi Team,

Please update on this matter
The customer is chasing us constantly.

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 00:14:03
Subject: RE: Double deduction -  6239025099

Hi Athar,

Both transaction for same customer. Second order 6239025097 failed but amount captured.

@Apoorv Joshi<mailto:[email-masked]> - pls provide CS bank details.

Regards,
Malik
From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 8:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction - 6239025099

Hi Jessie,

Please find the below screenshot FYI.

For the first transaction of Auth code 2844 the order id is 6239025097 & we are unable to view the order in hybris.

Please make sure that both the amount is of same customer as order ids are different.

Thanks & Regards,
Athar Mohammed,
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 8:09 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Double deduction - 6239025099
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Can you please check if there is indeed a double deduction?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 7:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Double deduction - 6239025099

External email sender, please take precaution.
Hi Malik,

With reference to the order number: 6239025099

Kindly assist in closing the below case, customer reported double deduction for this order. Please find attached the Bank Statement for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 15:40:55
Subject: Deduction two times  urgent

Hi  Team,

Order number  :6239025099
Order Created:Nov 5, 2020
Amount  :86.40 SAR .

The customer is claiming he got deduction from his account two times and he provided us by the bank statement very well .
kindly check and process the refund  .

Regards,
Tawfik

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