Subject: Re: Refund approval.///6250769864
From: Seeta Seeta <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Dec 2020 03:21:14 -0700 (MST)

please attach the pod 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 27 December, 2020 15:25:57 
Subject: Refund approval.///6250769864 

Hi Team, 

Problem Statement: Refund approval. 

Order Date: Dec 3, 2020 

Order ID: 6250769864 

Tracking ID: SD000688665 

Total Price: SAR213.30 

Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . we have escalated to shipa for POD, the courier team provide an image as prove of delivery we forward the same to customer .however customer said the mobile no does not belong to him and how the courier partner give the order to someone without checking his ID . 

Customer's history: Customer is with us since 7/2/20 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ezzaldeen