Subject: RE: Issue with order 6225105525
From: Jessie Caparas <[email-masked]>
To: "Jagmohan Urmaliya (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, M Ataullah <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>
Date: Thu, 24 Dec 2020 07:42:30 +0000

Thanks @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

@seeta.seeta<mailto:[email-masked]> since NDR has been processed, we can take the items which ever the customer wants to return and refund it manually instead as a voucher.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]>
Sent: Wednesday, December 23, 2020 3:47 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; M Ataullah <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>
Subject: RE: Issue with order 6225105525

Dear Jessie,

               Ticket was closed 2 weeks back and technician would have also received notification so I am not sure why the statement is being made as pending for 2 weeks.  Pasting the resolution note from the ticket.  NDR RMA 1000012498 was created on 24th Sept only and it's refund is already processed so it can not be cancelled.

Regards
Jagmohan Urmaliya

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 2:01 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order 6225105525
Importance: High

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> any update on INC0913926?

It has been almost 2 weeks.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 7:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 6225105525

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 10:18:47 AM
Subject: Re: Issue with order 6225105525

Hi Jessie,

Kindly advise if any update on the below incident ID.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 18:27:16
Subject: RE: Issue with order 6225105525

@Vijay mandal (TCS)<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

For your help please.

INC0913926

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 3:39 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order 6225105525

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> Please update us regarding the below.

INC0913926<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0913926&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298915027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2S307fwf2rADk9kgrr1HdSzpZVtyoQQ4eXX4WzskYVs%3D&reserved=0>

Regards.
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 3:31 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 6225105525
Importance: High

External email sender, please take precaution.
Hi Imran,

Need your assistance in the mentioned case on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 December, 2020 02:06:38
Subject: RE: Issue with order 6225105525

Hi Apoorv,

Checking it with team

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 4:11 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 6225105525

External email sender, please take precaution.
Hi Imran,

Kindly please assist in closing the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 8:09:06 PM
Subject: RE: Issue with order 6225105525

Issue raised to tech INC0913926<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0913926&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298925022%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ezxZjrCMa2ar0Gur0GWl1A35c0llrFK3sCM6M2HEpSo%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 11:12 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Issue with order 6225105525
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6225105525, As per the Hybris under the consignment the order is marked as Delivered. However, there is also a RMA for NDR.

As per the customer she received the full order and now wanted to return some items, but as there is a RMA for NDR, so we are unable to create any returns for the customer.

The agent has already created the Jira under https://landmark.atlassian.net/browse/REL-121793<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-121793&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298925022%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DFozJINZ8%2BAWIKecA86As%2FAdj2%2BY2kprZP7PCkZbAvk%3D&reserved=0> but they are unable to delete the RMA,  Kindly assist us to delete the RMA: 1000012498 on priority basis.

Please refer to screenshots for more clarification.

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298935018%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=65c8QCIsF9tm77Ew5P4VuQlukbzn1eiwbKU6K1wLzZY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298945013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hynKfIMrICjd%2FGhtJdlyIcuYg2u4Z9Rz%2F75fX%2FLUtJ0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f9e4c44c8244b2e33f008d8a73879cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443208298955016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D8KoqT%2Fwhl752pJsuJOPXZC23Kb3PwKJ95ahuFJ4SQI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com