Subject: Re: Refund to be processed - 9609737293
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: jessie caparas <[email-masked]>, deepak damodaran <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Dec 2020 03:28:30 -0700 (MST)

Hi Akshay, 

Can you please provide us an update on the below case, as the order status is still showing In Progress. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "deepak damodaran" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 17 December, 2020 20:15:58 
Subject: Re: Refund to be processed - 9609737293 

Hi Akshay, 

Kindly please advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, December 12, 2020 4:35:06 PM 
Subject: RE: Refund to be processed - 9609737293 

[ mailto:[email-masked] | @Jessie Caparas ] 

INC0928405 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Saturday, December 12, 2020 3:01 PM 
To: Deepak Damodaran <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: RE: Refund to be processed - 9609737293 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please raise an incident for this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:46 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed - 9609737293 

Hi Jessie, 

Regarding the order we have checked the status . This order was boked on Dated 23-Oct-2020 . But the AWB was not generating because of which we have cancelled the full order from our end. 

Below is the screen shot. 

Thanks & Regards, 

Deepak D 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:36 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed - 9609737293 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Can you please check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:25 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund to be processed - 9609737293 

External email sender, please take precaution. 

Hi Team, 

With regards to Order ID 9609737293, the order is placed on Oct 23, but there is no consignment details yet. Eight tickets are raised for partial cancellation in Hybris. The customer is continuously following up for the refund. 

Kindly assist with the refund. 

Regards, 

Apoorv. 
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