Subject: Order Delay - 7420223254
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Dec 2020 01:01:59 -0700 (MST)

Hi Team, 

With reference to the order number: 7420223254 
AWB: 290124222904 

The order is placed on Dec 5, 2020 and the status is still showing shipped. We have checked with the courier partner and was advised by them they did not receive the shipment yet. So we raised the following child ticket to check whether the items have been handover or not: #1892065 and no action taken on the same in the last 4 business days. Customer is now irated and is asking to cancel their order. 

Please look into this and if the delivery can be arranged on priority basis please do assist in delivering the order to the customer. If not, please assist in cancellation of the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 21, 2020 2:18:05 PM 
Subject: Need To Cancel The Order Under The Order ID 7420223254 

Hi Team, 

Order Date : Dec 5, 2020 
Order ID: 7420223254 
Tracking ID: 290124222904 
Phone Number : +97333335117 

Assistance Required: Need To Cancel The Order 

Issue Description: We request you to please kindly cancel the above mentioned order as per customer request because it has been delayed for a very long time. 

Thank you for your help! 

Regards, 
Ishan