Subject: RE: Order need to be cancelled(9612768960)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Deepak Damodaran <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Dec 2020 18:03:52 +0000

@Apoorv Joshi<mailto:[email-masked]>

Its been pending for a while.

Please go it as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 21, 2020 11:57 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Deepak Damodaran <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Order need to be cancelled(9612768960)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Jessie Caparas" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, December 6, 2020 12:52:38 AM
Subject: Re: Order need to be cancelled(9612768960)

Hi Jessie,

Kindly assist to close the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "deepak damodaran" <[email-masked]>
Cc: "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, November 29, 2020 6:46:50 PM
Subject: RE: Order need to be cancelled(9612768960)

@Deepak Damodaran<mailto:[email-masked]>

Can you please check if you can share the manifest of this order?

9612768960

Fetchr claims they didn't receive this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 1:13 AM
To: Jessie Caparas <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order need to be cancelled(9612768960)

External email sender, please take precaution.
Hi Jessie,

Any update on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 24 November, 2020 01:13:08
Subject: RE: Order need to be cancelled(9612768960)

Thanks @Prakash Iyangar<mailto:[email-masked]>

@seeta.seeta<mailto:[email-masked]> raising this to tech and will revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 7:16 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order need to be cancelled(9612768960)

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1cfa8a7cf77b487f19c208d8a5861154%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441342548167345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sk61V2K692flD6MoZqBRKpUOOfT4%2FUmXnMBwd21ZP9g%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 1:18:20 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order need to be cancelled(9612768960)

@Prakash Iyangar<mailto:[email-masked]>

Need your approval to mark this order as lost.

As per the attached email, courier team claims they didn't receive this order from us.

The customer has multiple orders with us from 2019 and this order is only AED 17.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 11:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order need to be cancelled(9612768960)

External email sender, please take precaution.

Hi Jessie,

Kindly assist in below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 00:50:34
Subject: Order need to be cancelled(9612768960)

Hi Team,

With reference to order number: 9612768960 and AWB - 34162760112138

We ahve checked with the courier team and as per them they did not received this order and as per the warehosue team they have handed over the shipment to the courier team on Nov 09, 2020.

Customer do not want this order and chasing us for the refund. We would request you to please assist in providing the resolution to the customer as case is pending since Nov 08, 2020

Thank you for your help!

Regards,

Abhishek

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com