Subject: Re: Proof of Delivery // 8392282173 // 1396743
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, olm kuwait <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Mon, 21 Dec 2020 04:59:15 -0700 (MST)

Hi Jessie, 

Can you please let us know if we can get the refund approval for this order. 

The total cost for undelivered items is KWD 38.85, This is customer's 1st order with us. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "olm kuwait" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Monday, 21 December, 2020 13:14:11 
Subject: RE: Proof of Delivery // 8392282173 // 1396743 

[ mailto:[email-masked] | @Seeta Seeta ] 

The photo and signature doesn’t look clear at all. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, December 21, 2020 7:23 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; olm kuwait <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: Re: Proof of Delivery // 8392282173 // 1396743 

External email sender, please take precaution. 

Hi Jessie, 

Can you please check this POD and let us know whether we can consider this as proof or not? 

Thanks & Regards, 
Seeta Kunwar 

From: "FarEye Support" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "jessie caparas" <[email-masked]>, "olm kuwait" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Thursday, 17 December, 2020 08:34:08 
Subject: Re: RE: Proof of Delivery // 8392282173 // 1396743 

Dear Reddy, 

Please find the POD alongside the photo and signature. 

FP07160001588 - Del-28745-1598504713384 

Sign:- [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Fimg%2F2020-09-06%2F198%2Fsign_1599368617514.jpg&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236370036%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xw6SGVe4VMoeDmDFyPWKHXlsol4mjr6OyQ4Axk%2F%2B6NA%3D&reserved=0 | https://www.fareye.co/img/2020-09-06/198/sign_1599368617514.jpg ] 
Photo:- [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Fimg%2F2020-09-06%2F198%2Fcust_1599368626802.jpg&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236380032%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h92PUukU1oQka%2BW3gWnu9ZzEuzaJy2YOw%2FtX%2BnJNI3U%3D&reserved=0 | https://www.fareye.co/img/2020-09-06/198/cust_1599368626802.jpg ] 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236380032%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fVU2xyVNwhI8m8jxJorPg%2FAkrWAtAhL5Aju%2FiBhVq0Y%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236390028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U7GYaN7EzVPShh%2FTlZzsrOnVQbR5Wbivo%2BNkPQAaM50%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236400024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lzNLe4t7pCWzAxOKVYFn3vhPe3%2FzCGXZoz3xM8SOg6c%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Tue, 15 Dec at 11:59 AM , FarEye Support <[email-masked]> wrote: 

Dear Reddy, 

Thank you for contacting FarEye. 

This is to inform you that the data older than 3 months will get Archived from the system and will not be available in the system. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236400024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DIJsTCZkQ%2F%2BXNRWu%2ByL3h0M4%2BuYH5TbUPV0Ll34fYIs%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/904d544c94a84615f20f2fc8aa8e4f5a4e296d2d91fb851fec6665ed5b2fd194 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236410017%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gDdZyt5xtazJIEPtcOGzjVjust%2BKSmjQ%2FTodZ4k9ZK0%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236410017%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Lhjykad4IyZwY%2FBly4I4nf2kCUn0GLzUNJSeBvOtgYw%3D&reserved=0 | 
www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Tue, 15 Dec at 11:33 AM , Reddy Prasad <[email-masked]> wrote: 

Dear Team 

Please provide POD for order number 8392282173 

We are not having data more than 3 months and not able to track drivers run sheet details as well 

Regards 

Reddy Prasad 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, December 11, 2020 6:14 AM 
To: olm kuwait <[email-masked]> 
Cc: Reddy Prasad <[email-masked]>; Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: Re: Proof of Delivery // 8392282173 // 1396743 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Requesting you to assist us on urgent basis, as the customer is contacting us constantly and the case is pending since 4 months. 

Awaiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "olm kuwait" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 December, 2020 17:54:01 
Subject: RE: Proof of Delivery // 8392282173 // 1396743 

Dear Team, 

The data is not available in FAREYE app. 

Request has been raised for the same.. 

Azmath 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 08 December 2020 17:22 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Proof of Delivery // 8392282173 // 1396743 

Dear Azmat 

Please share POD for below order 

Regards 

Reddy Prasad 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 3:20 PM 
To: olm kuwait < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Proof of Delivery // 8392282173 // 1396743 

Hi [ mailto:[email-masked] | 
@olm kuwait ] , 

Please provide below POD. 

Order ID: 8392282173 

Tracking ID: FP07160001588 

[ mailto:[email-masked] | @Reddy
 Prasad ] please intervene. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 1:54 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Proof of Delivery // 8392282173 // 1396743 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Need your assistance in the following case, as it is pending for a long time and we haven't received POD from the team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 10:19:56 
Subject: Re: Proof of Delivery // 8392282173 // 1396743 

Hi Team, 

Customer is asking for a callback from manager, as this case is pending for a long time. 

Kindly update us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 30 November, 2020 11:19:52 
Subject: Re: Proof of Delivery // 8392282173 // 1396743 

Hi Team, 

Case is pending for a long time. 

Kindly update us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 12 November, 2020 23:08:42 
Subject: Proof of Delivery // 8392282173 // 1396743 

Hi Team, 

HOMECENTRE ORDER 

Problem Statement: Delivery issue 

Order Date : Jul 13, 2020 

Order ID: 8392282173 

Tracking ID: FP07160001588 

Assistance Required: Need proof of Delivery 

Issue Description: As per the status and tracking, order was delivered on 9/6/20 8:03 AM, however customer is complaining that they didn't received the order. We have emailed the courier team for proof of delivery, however no response received yet. 

Undelivered items : 154823276 - - Premium Gel Standard Pillow - 50x75 cm, 160891844 - - Nature's Protect Anti-Allergen Full Duvet Filler - 160x200 cms. 

Kindly provide us proof of delivery. 

Regards, 

Nitesh 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236420015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bi8UZtqVpje0fMY5xtMremGS6I8pRHYYfbKAtO0cUf0%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C256d09189d0b420f2a2208d8a55fc8d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441178236430004%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m6%2Fv2mpxckfOxK3B7Ep1Ff%2ByMcd3MdAHhrU1ond0pEA%3D&reserved=0 | 
www.landmarkgroup.com ] 

BQ_END

183659:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com