Subject: Refund Assistance - 9619398905
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Dec 2020 22:57:07 -0700 (MST)

Hi Team, 

With reference to the order number: 9619398905 
AWB: FP120220001401 

Order placed on Dec 1, 2020 and the order status is still showing shipped. As per the courier they did not receive the package and for warehouse we are still waiting to receive a response or the handover sheet regarding the same. 

Customer no longer wish to receive this order and is asking for a refund. Please assist to mark this as LIT and refunding the customer. 

Thank you for your help! 

Regards, 
Apoorv