Subject: New Reply Received - always giving error when checkout
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 27 Aug 2019 06:17:01 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  always giving error when checkout  Ticket comment <div dir="ltr">Dear ,<div><br></div>
<div>I am not using mobile application.</div>
<div>Using only my laptop for the order and yes issue is still there I have no idea whats wrong . I have tried multiple browsers also </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 27, 2019 at 10:12 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Anil khator,<br><br>Thank you for contacting us.<br><br>We apologise for the late reply.<br><br>We are truly sorry to hear that you are facing issues with the application. This is surely not the experience we want our customers to have when they shop with us.<br><br>We request you to update your mobile application, If the issue is still there, we request you to provide us some information of the issue you are facing with like OS Version,Platform,Error message (if there is any) or screenshot preferably the cart so we can further assist you.<br><br>Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you<br><br>We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.<br><br>Feel free to get in touch with us for further assistance.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team.<br>
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<div class="gmail-m_8061049366108952950freshdesk_quote">
            <blockquote class="gmail-m_8061049366108952950freshdesk_quote">
              On
              Mon, 26 Aug at  9:47 AM
              <span class="gmail-m_8061049366108952950separator">,  Anil khator &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Dear Splash,<div><br></div>
<div>I am not able to process my order online . i am continuously getting stock not available for items which is actually available on website at the time of purchase.</div>
<div>Please resolve it asap.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MjUxMTc5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oKWKwvTv1lG9Hxcc5zU-3sFDIaJHOdqAReNrEqmFxkQ" alt="image.png" width="452" height="296"><br>
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<div>Thanks &amp; Regards</div>
<div>Anil </div>
<div>0528921954</div>
</div>
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<div>Thanks &amp; Regards</div>
<div>Anil </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/136128