Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Mon, 26 Aug 2019 15:53:35 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!  Ticket comment <div dir="auto">I can collect on 28th August. Will that </div>
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<div>On Mon, Aug 26, 2019, 3:56 PM Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Leena Prajapati,</div>
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<div dir="ltr">We are contacting you regarding your order 9752772953.<br>
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<div>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.</div>
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<div>If you require any further assistance, please feel free to write back to us.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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              On
              Thu, 22 Aug at  6:39 PM
              <span class="m_-4034313212634030326separator">,  Omnichannel Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal">Dear <a id="m_-4034313212634030326OWAAMBB424E374FF34048B7D189299AAB8AE2" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Lifestyle</span></a>,</div>
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<div class="MsoNormal">Once the Order received at the store, the order can be kept at the store only for 14 days moving forward the status should be processed into uncollected and Return to store.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagar NV</div>
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<div>From: Lifestyle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Thursday, August 22, 2019 2:35 PM<br>
<b>To:</b> Omnichannel Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Re: Your Click &amp; Collect order is confirmed!</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Just to confirm, we can keep this order in the store until the 30th of August is that right?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please revert asap so that we can also advise the customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">She needs an answer asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Jessie</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 19 Aug at 6:09 PM
<span class="m_-4034313212634030326separator">, Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The order status shows as not received at the store(reference attached), Kindly contact WH team for further process.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><img width="1289" height="84" style="width:13.427in;height:.875in" id="m_-4034313212634030326Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MTEyNjYzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pW0WqWg8EJFTLFv-o1BLRC5mE-v2WW-lJhDrkBbAEpw"></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sagar NV</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 19, 2019 12:58 PM<br>
<b>To:</b> Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Sagar Vinayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Re: Your Click &amp; Collect order is confirmed!</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear
<a id="m_-4034313212634030326OWAAMC0E910915EA344EEB48A26AC2E2DC44A" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sagar Vinayaka</span></a> Please share with below mention order detail.</span></div>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Omnichannel Support</span></a>
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shababe Quamar</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">T: +97145174278</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M: +971554433491</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 19, 2019 12:29 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Re: Your Click &amp; Collect order is confirmed!</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Shababe,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Can you please check if it is possible to hold the order till 30-Aug as customer is not available now.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please make sure the refund will not process.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Seeta Kunwar</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 14 Aug at 10:38 AM
<span class="m_-4034313212634030326separator">, Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Seeta,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please inform to customer, order is showing ready for customer collection.</span></div>
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shababe Quamar</span></div>
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