Subject: New Reply Received - Please address this prb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Aug 2019 11:01:08 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Please address this prb  Ticket comment <div id="yiv4124957228"><div><div id="yiv4124957228"><div id="yMail_cursorElementTracker_1566817234745">
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<img class="yiv4124957228inline-image-global yiv4124957228inlined-image-cid-714dd3d9-46fe-497c-a317-8eaa144d562b" id="yiv4124957228ymail_attachmentId7176" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MjU4MzU3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6XQ0iYLt2k7g7n7SZGm0ijPhRIA-dklEyIyDGDJ54Cc" style="width:100%;max-width:800px;"><br>
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<br>This is the msg I get when I open ur site <br><br><div id="yiv4124957228ymail_android_signature"><a rel="noreferrer" id="yiv4124957228ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv4124957228yqt3203452828 yQTDBase" id="yiv4124957228yqt43059"><div class="yiv4124957228yqt1705001136 yiv4124957228yQTDBase" id="yiv4124957228yqt86436"><blockquote style="margin:0 0 20px 0;"> <div style="font-family:Roboto, sans-serif;color:#6D00F6;"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 26, 2019 at 3:36 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6;"> <div id="yiv4124957228"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
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<div dir="ltr">Hi,</div>
<div dir="ltr">
<br>We apologise for the late reply.<br><br>We are truly sorry to hear that you are facing issues with the application. This is surely not the experience we want our customers to have when they shop with us.<br><br>If the issue is still there, we request you to provide us some information of the issue you are facing with like OS Version,Platform,Error message (if there is any) or screenshot preferably the cart so we can further assist you.<br><br>Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you<br><br>We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.<br><br>Feel free to get in touch with us for further assistance.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team.<br>
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<div class="yiv4124957228freshdesk_quote">
            <blockquote class="yiv4124957228freshdesk_quote">
              On
              Tue, 20 Aug at  3:20 PM
              <span class="yiv4124957228separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
              </span><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
<div dir="ltr">Hi,<br><br>
</div>
<div dir="ltr">​We apologise for the late response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We understand this is a very frustrating situation for you but rest assured we have already forwarded this concern to our technical team.</div>
<div dir="ltr">
<br>I assure that we are working on it to get this resolved at the earliest. Once we get an update from them we will contact you.</div>
<div dir="ltr">
<br>I thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support team.<br>
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<div class="yiv4124957228yqt2107035781 yiv4124957228yQTDBase" id="yiv4124957228yqtfd81173"><div class="yiv4124957228freshdesk_quote">
            <blockquote class="yiv4124957228freshdesk_quote">
              On
              Mon, 12 Aug at 11:07 AM
              <span class="yiv4124957228separator">,  [email-masked] &lt;[email-masked]&gt;  wrote:
              </span><div>The prb still exists <br><br>
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<div id="yiv4124957228ymail_android_signature"><a rel="noreferrer" id="yiv4124957228ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin:0 0 20px 0;"> <div style="font-family:Roboto, sans-serif;color:#6D00F6;"> <div></div>
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<div class="yiv4124957228freshdesk_quote"><blockquote class="yiv4124957228freshdesk_quote">
<div>On Mon, Aug 12, 2019 at 10:22 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6;"> <div id="yiv4124957228"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
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<div>Hi [email-masked],<br><br><br><br>
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<div>Your friends,</div>
<div>The Centrepoint Support Team</div>
<div>  </div>
<div class="yiv4124957228freshdesk_satisfaction_survey">
  <div style="width:100%;font:13px 'Helvetica Neue', Helvetica, Arial, sans-serif;">
      <hr style="min-height:0;border:0;margin-top:20px;border-top:1px solid #ccc;">
    <span style="font-family:Arial, sans-serif;color:#333;font-weight:bold;">
      </span><div> How would you rate your overall experience?</div>
    
    <table cellspacing="0" cellpadding="0" style="table-layout:fixed;margin-top:10px;"><tbody>
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<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;padding:0;min-height:8px;background-color:#4e8d00;"></td>
<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;padding:0;min-height:8px;background-color:#f1db16;"></td>
<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;padding:0;min-height:8px;background-color:#e7340f;"></td>
</tr>
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<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;text-align:center;padding:16px 0px;background-color:#e6efdd;">
            <a rel="noreferrer" target="_blank" href="https://helpae.centrepointstores.com/support/custom_surveys/8e954f90e54ba8977a3195344d28c38a/extremely_happy/new" style="margin:0;padding:5px;text-decoration:none;display:block;">Extremely satisfied</a>
          </td>
<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;text-align:center;padding:16px 0px;background-color:#fdfae2;">
            <a rel="noreferrer" target="_blank" href="https://helpae.centrepointstores.com/support/custom_surveys/8e954f90e54ba8977a3195344d28c38a/neutral/new" style="margin:0;padding:5px;text-decoration:none;display:block;">Neither satisfied nor dissatisfied</a>
          </td>
<td colspan="1" rowspan="1" style="width:14.28%;border-right:2px #fff solid;text-align:center;padding:16px 0px;background-color:#fce3e0;">
            <a rel="noreferrer" target="_blank" href="https://helpae.centrepointstores.com/support/custom_surveys/8e954f90e54ba8977a3195344d28c38a/extremely_unhappy/new" style="margin:0;padding:5px;text-decoration:none;display:block;">Extremely dissatisfied</a>
          </td>
</tr>
</tbody></table>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/121060