Subject: Kuwait Escalation Matrix
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Abdullah Ayad. Alani" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 26 Aug 2019 06:00:13 +0000

Hi Abdullah/Seeta,

Please find below details for Babyshop & CP Kuwait.

BS launched in Kuwait will be on 28th Aug 2019 and CP on 16th Sep 2019.

Kindly cascade the information to the entire floor and update the escalation matrix.

*         Toll free - 18 00 871

*         Delivery time frame 2-3 business days for standard shipping & C&C orders.

*         Shipping Charges : Delivery is free on orders of KWD 10 and above. If total order value is less than KWD 10, customer will be charged KWD 2 for delivery.

?  Courier : Posta plus

Department
Email
Contact Number
Contact Reason
Customer Support
[email-masked]<mailto:[email-masked]>
+971 4 701 8600
All Support
Operations
[email-masked]<mailto:[email-masked]>
+971 4 701 8600
Operation Queries
Accounts
[email-masked]<mailto:[email-masked]>
+971 4 701 8600
Invoice Queries

Escalation:
1st - Ahmad Chamseddine - Regional Commercial Manager ([email-masked]<mailto:[email-masked]>)
2nd - Ahmad Helmy - Sales Director ([email-masked]<mailto:[email-masked]>)

?  WH
All the warehouse related queries
Email
Midhun Madhu
[email-masked]<mailto:[email-masked]>

?  Finance Issues
Email
Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>

please let me know if you need any clarification.

Kind Regards,
Malik Ismail
Web Team | Landmark Group
[email-masked]<mailto:[email-masked]>
M : +971 50 89 678 15
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