Subject: New Reply Received - Landmark Group
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Aug 2019 04:44:15 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">Please do not mix up orders.</div>
<div dir="auto">My issue is for the order placed on 2nd Aug 2019 , which was unsuccessful but amount deducted from my sadad account.</div>
<div dir="auto">Please refund my 196 SR.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto">Dawood</div>
<div dir="auto">0536858988</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
<div><br></div>
<div style="font-size:100%;color:#000000" dir="auto">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 26/08/2019  06:54  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: Landmark Group </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">Hi Dawood,</div>
<div dir="ltr">
<br>Thank you for shopping with us.<br><br>We apologise for the late response.<br><br>We'd like to confirm you that order 6440914417 has not been cancelled on 8/2/19 3:39 PM, as it was cancelled on validation</div>
<div dir="ltr"><br></div>
<div dir="ltr">You have placed your another order 6442651117 on 21-Aug-2019 which is successfully placed.</div>
<div dir="ltr">
<br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
</div>
<div dir="ltr"><div><br></div></div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Fri, 23 Aug at  3:02 PM
              <span class="separator">,  [email-masked] &lt;[email-masked]&gt;  wrote:
              <div dir="auto">Dear , </div>
<div dir="auto">Please see details in the attachment. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto">Dawood</div>
<div dir="auto">0536858988</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
<div><br></div>
<div style="font-size:100%;color:#000000" dir="auto">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 23/08/2019  13:23  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: Landmark Group </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">Hi Dawood,<br><span style='font-family: "Calibri Light", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br></span>
</div>
<div dir="ltr">
<div dir="ltr">Thanks
for contacting us.</div>
<div><br></div>
<div dir="ltr">We apologise for the late response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Upon checking your order 6442651117, we can confirm that your order was successfully placed on 21-Aug-2019.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Could you please provide us the screenshot where its showing the order was unsuccessful.</div>
<div><br></div>
<div>​Feel
free to reach us out for any further assistance.</div>
<div><br></div>
<div>Your
friends,</div>
<div>The <span>Support Team</span>
</div>
</div>
<div dir="ltr"><div><br></div></div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Thu, 22 Aug at 12:27 AM
              <span class="separator">,  [email-masked] &lt;[email-masked]&gt;  wrote:
              <div>I made a sadad payment but order was unsuccessful   Sadad number is P1000000000004318190 please refund my money / App Version: 6.17 / Android Version: 9</div>
            </span>
</blockquote>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043042504006'>Screenshot_20190821-221504_AlRajhiBank.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043042504007'>20190821_235525.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/131577