Subject: RE: Delivery - 6439576712
From: Qazi Mohammed <[email-masked]>
To: Cpr6 Centrepoint <[email-masked]>, Manager Cpr6 <[email-masked]>
Cc: Ksaconloc Ops <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Splash <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Jessie Caparas <[email-masked]>, Anwar Abdullah <[email-masked]>, Mohamed Shamroz Musthary <[email-masked]>
Date: Sun, 25 Aug 2019 07:16:30 +0000

Dear Manager,

Can you please confirm if this order is physically available in store or not.
Order No- 6439576712

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Splash [mailto:[email-masked]]
Sent: Sunday, August 25, 2019 6:35 AM
To: Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: Ksaconloc Ops <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Qazi/ Anwar

​The order was placed on 19-Jul-2019, till now the status is ​READY_TO_SHIPPED.

Can you please confirm if this order is physically available in store or not.

Order No- 6439576712

​Kind Regards,
Seeta Kunwar
On Mon, 19 Aug at 10:04 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Looping in @Qazi Mohammed<mailto:[email-masked]>

As discussed, please check with store team, regarding current status of below order, still showing pending for receiving. Please close this issue on priority.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MDk4ODc0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ejBfbY9Z5k8-JKFDpVZ1N-7AMl0Q9SO-MLz22A6i5iU]

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Jessie Caparas
Sent: Monday, August 19, 2019 8:40 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Delivery

Hi Shababe,

We have not received any reply for this case since the 30th of July.

Please help us get a resolution asap.

Kind Regards,
Jessie
________________________________
From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 11:18 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Team,

with the reference order number 6439576712, customer is chasing when the items will deliver and according to the order status its under READY_TO_SHIPPED.

Can you please check this concern and assist me with the same.

Kind Regards,
Seeta
On Tue, 30 Jul at 1:51 PM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Montazer,
Thank you for contacting us.
​
Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.

I see that your order has been delayed, and I am really sorry for the inconvenience caused to you. I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible. Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.

I thank you for your understanding and cooperation.

Your friends,
The Support Team.
On Sat, 27 Jul at 11:50 AM , MONTAZER MARAJAN <[email-masked]<mailto:[email-masked]>> wrote:
My order is not yet delivered I wanna know how long will I receive my order thanks / App Version: 6.14 / Android Version: 7.0

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

99434:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com