Subject: Re: Callback Required
From: Mustehsan Siddiqui <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sun, 25 Aug 2019 05:01:28 +0000

Hi @Ali Mkhaimer<mailto:[email-masked]>,

Thanks, please try again once more.

@Seeta Seeta<mailto:[email-masked]> – Please drop a note to the customer that we did try to contact however was not successful, ask to provide an alternate number as well.

Regards,
Mustehsan

From: Ali Mkhaimer <[email-masked]>
Date: Saturday, August 24, 2019 at 3:53 PM
To: Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Subject: RE: Callback Required

External email sender, please take precaution.
Dear Mustehsan,

The customer was contacted but she did not answer.

We will try again later.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mustehsan Siddiqui [mailto:[email-masked]]
Sent: Saturday, August 24, 2019 2:34 PM
To: Seeta Seeta; Ali Mkhaimer
Cc: Escalations Dxbteam; Nour Hanayneh
Subject: Re: Callback Required

Hi @Ali Mkhaimer<mailto:[email-masked]>,

Can you please get a call arranged for this customer & get it closed today.

Regards,
Mustehsan

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Date: Friday, August 23, 2019 at 9:40 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Callback Required

External email sender, please take precaution.
Hi Team,

Customer is asking for a callback. Please arrange a callback.

IT'S BEEN 10 DAYS SINCE I RECEIVED THE BELOW EMAIL FROM SPLASH CUSTOMER CARE AND MORE THAN 1.5 MONTHS NOW SINCE I RETURNED AN ITEM. I HAVE NOT RECEIVED MY REFUND TILL NOW!

 I CALLED IN VIA PHONE TO SPLASH CUSTOMER CARE MORE THAN 5 TIMES TO REQUEST THE STATUS AND ALL I CAN HEAR IS THAT IT IS WITH THE CONCERNED DEPARTMENT AND THEY ARE UNABLE TO GIVE ANY OTHER UPDATE OR STATUS. I WROTE AN EMAIL ON 17TH JULY 2019 TO GET SOME RESPONSE AND I GET THE BELOW EMAIL RESPONSE ON AUGUST 8TH 2019 ??? DOES NOBODY EVEN READ EMAILS?

THE ITEM WAS RETURNED LAST MONTH AND I HAVE NOT RECEIVED THE REFUND TILL NOW. WHAT KIND OF PATHETIC SERVICE DO YOU HAVE?

I HAD REQUESTED FOR THE MANAGER TO CONTACT ME 2 WEEKS BACK AND HE HAS NOT CONTACTED.  THERE IS A LIMIT TO TESTING CUSTOMER PATIENCE

Customer phone number- 0566209980
Order number: 9750936627
Ticket Number:87934

Kind Regards,
Seeta
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