Subject: Fwd: Delivery
From: Splash <[email-masked]>
To: [email-masked], Jessie Caparas <[email-masked]>, Qazi Mohammed <[email-masked]>, [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Aug 2019 03:35:19 +0000

Hi Qazi/ Anwar     ​The order was placed on 19-Jul-2019, till now the status is ​READY_TO_SHIPPED.     Can you please confirm if this order is physically available in store or not.     Order No- 6439576712     ​Kind Regards,  Seeta Kunwar   
             
              On
              Mon, 19 Aug at 10:04 AM
              ,  Splash <[email-masked]>  wrote:
               
 Looping in 
@Qazi Mohammed

 
   
 As discussed, please check with store team, regarding current status of below order, still showing pending for receiving. Please close this issue on priority. 

   

 

 Thanks & Regards, 

 
   
 Shababe Quamar 

   
 T: +97145174278 
 
 M: +971554433491 

 

 

 

 From: Jessie Caparas  
Sent: Monday, August 19, 2019 8:40 AM 
To: Mohammad Shababe Quamar <[email-masked]>; Splash <[email-masked]> 
Cc: Ksaconloc Ops <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked] 
Subject: Re: Delivery 

 

 Hi Shababe, 

 

   

 
 We have not received any reply for this case since the 30th of July. 

 

   

 
 Please help us get a resolution asap. 

 

   

 
 Kind Regards, 

 
 
 Jessie 

 

 

From: Splash <[email-masked]> 
Sent: Monday, July 29, 2019 11:18 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Ksaconloc Ops <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: Delivery  

   

 

External email sender, please take precaution.

 

 
 
 Hi Team, 

 

   

 
 with the reference order number 6439576712, customer is chasing when the items will deliver and according to the order status its under READY_TO_SHIPPED. 

 

   

 
 Can you please check this concern and assist me with the same. 

 

   

 
 Kind Regards, 

 
 
 Seeta 

 

 
On Tue, 30 Jul at 1:51 PM 
, Splash <[email-masked]> wrote:

 

 
 Hi Montazer, 

 
 Thank you for contacting us. 

 
 
 ​ 

 
 
 Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. 
 
I see that your order has been delayed, and I am really sorry for the inconvenience caused to you. I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible. Please allow
 us some more time, and we will get back to you as soon as your order is ready for collection at the store. 
 
I thank you for your understanding and cooperation. 
 
Your friends, 

 
 
 The Support Team. 

 

 
On Sat, 27 Jul at 11:50 AM 
, MONTAZER MARAJAN <[email-masked]> wrote:

 

 My order is not yet delivered I wanna know how long will I receive my order thanks / App Version: 6.14 / Android Version: 7.0 

 

 

 

 

 

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