Subject: New Reply Received - Returns
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 24 Aug 2019 11:22:09 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello
</div>
<div>Still no pick up</div>
<div>6 days back i raised request and still no pickup has been arranged</div>
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<div>Please do it urgently </div>
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<div>Thanks</div>
<div>Manisha<br>
<br>
<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 23, 2019, at 2:09 PM, Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
<br>

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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">Hi Manisha Bisht,<br>
<br>
Thank you for ​contacting us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologise for the late response.<br>
<br>
I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet.<br>
<br>
This is not the typical standard. Our courier partner will contact you shortly to arrange collection from you.<br>
<br>
I am now contacting our logistics department to find out what happened, and get your shipment collected on priority.<br>
<br>
Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br>
<br>
Your friends,</div>
<div dir="ltr">The Support Team.</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 21 Aug at 4:18 PM <span class="separator">
, Manisha Bisht &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
<div>Can you please arrange return Request<br>
<br>
</div>
<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>On Aug 20, 2019, at 1:44 PM, Manisha Bisht &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
<br>
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Dear Shoemart
<div>As per your courier partner Aramex , you have not done the booking for pickup</div>
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<div>Can you please do it urgently</div>
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<br>
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<div>Thanks</div>
<div>
<br>
</div>
<div>Manisha</div>
<div>
<br>
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<div>
<br>
<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
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On Aug 19, 2019, at 10:22 AM, SHOEMART &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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Here’s what you need to do next. </td>
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<td style="padding:35px 0 0 5px;"><a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block;" rel="noreferrer"><img style=" border:0; margin:0;" alt=" Shoemart logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-shoemart.png" width="165"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0;">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0;"><a href="https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020;" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px;"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020;" rel="noreferrer">Android</a></td>
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<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Women</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Men</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Girls</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Boys</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/department/accessories?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff; padding:10px 6px;word-wrap:normal;" rel="noreferrer">Accessories</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Offers</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px;">
Thank you for submitting your return request</div>
<div style="font-family:Helvetica, Arial, sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020;">
Hi MANISHA BISHT, you’re almost there! You can finish returning these products in a few easy steps:
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<img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png">
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<h4 style="margin:0; font-size:18px;">1. Confirm your pick-up</h4>
<div style="margin:10px 0 0 0; font-size:15px;line-height: 19px;">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.</div>
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<h4 style="margin:0; font-size:18px;">2. Box up your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Wrap and seal your products in their original packaging, and ensure that all tags are intact.
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<h4 style="margin:0; font-size:18px;">3. Hand over your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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<h4 style="margin:0; font-size:18px;">4. Receive your refund</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Your products will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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<h4 style="margin:0; font-size:18px;">Here's how your refund works:</h4>
<ul style="padding-left: 15px;">
<li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height: 19px;">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/131028