Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Aug 2019 10:41:05 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div><div dir="auto">Dear Splash,</div></div>
<div dir="auto"><br></div>
<div dir="auto">Reference to below email, please note my return items still not yet been collected by courier company.  order number 9752931413, please arrange to collect at the earliest.</div>
<div dir="auto"><br></div>
<div dir="auto">And if possible please provide aramex pickup reference number for following up for collection.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Nagoorkani </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 21 Aug 2019 at 7:19 AM, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Nagoorkani,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We apologise for the late response.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We are sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet.<br><br>This is not the typical standard. Our courier partner ​unable to contact you on your phone number so we request you to provide us your correct phone number or you can contact the aramex team on 04-8706070.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br>
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<div dir="ltr">
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
<div class="m_2321810000001528834freshdesk_quote">
            <blockquote class="m_2321810000001528834freshdesk_quote">
              On
              Mon, 19 Aug at 12:39 AM
              <span class="m_2321810000001528834separator">,  Nagoorkani Abdullah &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div>I have requested for a return few days back, but so far nobody came for collecting the return items, kindly arrange to collect the return item at the earliest possible

iOS Version: 12.4
App Version: 8.6.1</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/127910