Subject: Recurring Issues with LSM
From: Jessie Caparas <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Sat, 24 Aug 2019 10:09:19 +0000

Hi Seeta/Abdullah,

If the agents are encountering the below issues, please do send me an email for me to take this up to the concern team:

  1.  invalid AWB issues (send me the ticket ID, order ID and tracking #)
  2.  Items delivered with difference in pricing (item price on the website is higher compared to what is on the item packaging)
  3.  Escalations with no reply after 24 hours should be updated in the shared sheet by the agents. Kindly check them and if there is no update from us, send me an email reminder.

If there is any other issue you wish to raise or which is not mentioned in this email; do not hesitate to address them to me.

Regards,
Jessie
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