Subject: Callback Required
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Date: Thu, 22 Aug 2019 22:40:07 -0700 (MST)

Hi Team, 

Customer is asking for a callback. Please arrange a callback. 

IT'S BEEN 10 DAYS SINCE I RECEIVED THE BELOW EMAIL FROM SPLASH CUSTOMER CARE AND MORE THAN 1.5 MONTHS NOW SINCE I RETURNED AN ITEM. I HAVE NOT RECEIVED MY REFUND TILL NOW! 

I CALLED IN VIA PHONE TO SPLASH CUSTOMER CARE MORE THAN 5 TIMES TO REQUEST THE STATUS AND ALL I CAN HEAR IS THAT IT IS WITH THE CONCERNED DEPARTMENT AND THEY ARE UNABLE TO GIVE ANY OTHER UPDATE OR STATUS. I WROTE AN EMAIL ON 17TH JULY 2019 TO GET SOME RESPONSE AND I GET THE BELOW EMAIL RESPONSE ON AUGUST 8TH 2019 ??? DOES NOBODY EVEN READ EMAILS? 

THE ITEM WAS RETURNED LAST MONTH AND I HAVE NOT RECEIVED THE REFUND TILL NOW. WHAT KIND OF PATHETIC SERVICE DO YOU HAVE? 

I HAD REQUESTED FOR THE MANAGER TO CONTACT ME 2 WEEKS BACK AND HE HAS NOT CONTACTED. THERE IS A LIMIT TO TESTING CUSTOMER PATIENCE 

Customer phone number- 0566209980 
Order number: 9750936627 
Ticket Number: 87934 

Kind Regards, 
Seeta