Subject: Re: Macro for LMG
From: Urvika Chaudhary <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 22 Aug 2019 17:43:01 -0700 (MST)

Hi Jess, 

Thank you for the revert. 

The first macro is to be used when the customer has not provided sufficient information and the agent requires more details. 

Apologies for the confusion. Please check of we can use the below macro for the same concern. 

Cannot find the order, need details 
Hi xyz, 

Thank you for contacting us. We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know either your order number or the email address you used to place the order. 

Looking forward to hearing from you. 
The one above is more specific to the details required. Please advise me if we can use this. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, August 22, 2019 11:09:07 PM 
Subject: Re: Macro for LMG 

Hi Seeta/Urvika, 

I just need to clarify the first macro otherwise, everything is great. 

We can add this as a canned response for the team. 

Let me know if you need any help \uD83D\uDE42 

From: Urvika Chaudhary <[email-masked]> 
Sent: Wednesday, August 21, 2019 2:57 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]> 
Subject: Macro for LMG 

External email sender, please take precaution. 
Hi Jess, 

With reference to the Free typed responses. 

Please find below the attached file for the canned responses. Please review the same and feel free to amend them and remove the ones that you feel are not relevant or should not be used. 

Also, Seeta and I will be compiling more Responses and will forward them to you for approval. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

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