Subject: Ticket Assigned - Re: Order not received yet- please cancel if not delivered today
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Aug 2019 11:13:09 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Order not received yet- please cancel if not delivered today Hi All,

Could you please check the voucher now it is working fine from my side.

Best Regards
Jason Dsouza

From: Ron Thomas <[email-masked]>
Date: Monday, August 19, 2019 at 9:12 AM
To: Max <[email-masked]>, Raveen Sethupathy <[email-masked]>, "[email-masked]" <[email-masked]>, Salman Mamajiwala <[email-masked]>, Jason Dsouza <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Order not received yet- please cancel if not delivered today

fyi@Jason Dsouza<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Max <[email-masked]>
Reply-To: Max <[email-masked]>
Date: Monday, August 19, 2019 at 8:32 AM
To: Raveen Sethupathy <[email-masked]>, "[email-masked]" <[email-masked]>, Ron Thomas <[email-masked]>, Salman Mamajiwala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Order not received yet- please cancel if not delivered today

External email sender, please take precaution.
Hi Raveen,

335-85AL-4NR6-FHNH-L this voucher is not working as its showing not valid, please check and fix the issue.
On Thu, 25 Jul at 3:01 PM , Raveen Sethupathy <[email-masked]> wrote:
@Salman Mamajiwala<mailto:[email-masked]>

--
Raveen Sethupathy
Digital Marketing Coordinator
Web Team | Landmark Group
m: +971566909499
t: +97145172141
________________________________
From: Max <[email-masked]>
Sent: Thursday, July 25, 2019 12:16 PM
To: [email-masked] <[email-masked]>; Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Order not received yet- please cancel if not delivered today

External email sender, please take precaution.
Hi Team,

With reference of the order number : 9750399594, please create a voucher of 30 AED the threshold of 31 AED with 1 Month validity.

​Kind Regards,
The Support team.

On Thu, 25 Jul at 12:10 PM , Max <[email-masked]> wrote:
Hi Salma,
​
Thank you for contacting us with your concern.

I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused. ​We have taken your feedback and we will make sure this will not happen in future.
​
As a token of apology we would also like to offer you an AED 30 voucher. You will receive this voucher within 24 hours.

I thank you for your understanding and cooperation.

Your friends,
The Support team.

On Wed, 24 Jul at 9:29 PM , Salma Ramy <[email-masked]> wrote:
Please check my updated phone number on my account online! It is not the number that you wrote! I updated it the day of delivery and wrote a note clearly to call that number instead of the old one...... it is not acceptable from your side and simply, you should have never cancelled the order since o had paid, and you have my email address to contact me! What kind of company is this, you can’t manage deliveries.... I’ll share that experience on your Facebook page and as well as on influencers pages on Instagram.... it is totally unacceptable and I need to be redeemed more than just my money back
All the best,

Salma Ramy

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

93386:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/128257