Subject: Escalation Procedure for Manual Refunds/Approval
From: Jessie Caparas <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 21 Aug 2019 07:06:12 +0000

Hi All,

Please cascade to the team to ensure the following details are mentioned when we are escalating to the concept head for a manual refund approval, exchange or for any other reason:

Order ID
Item ID with the item price
Check if there are previous complaints or claims made - if there is none please ensure this is mentioned in the escalation.

Regards,
Jessie
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