Subject: Ticket Assigned - RE: Order number 6440821539
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Aug 2019 06:46:38 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Order number 6440821539 Nasib

Check the shipment status please

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, August 19, 2019 3:14 PM
To: Centrepoint <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Order number 6440821539

Looping in @Suvadeep Saha<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 19, 2019 2:48 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order number 6440821539

External email sender, please take precaution.
Hi Shababe,

Still no update for this order.

Regards,
Jessie
On Sun, 18 Aug at 3:18 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Looping in @Ksaclick&collect Rydconloc<mailto:[email-masked]> @ksalmglogistics Rydconloc<mailto:[email-masked]> Please have a look into this.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MDkxMDUxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q9-Euv5MYocS5OXB08WQnwbVBfwkJTO_sVijMgsWNzM]

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 18, 2019 9:28 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order number 6440821539

External email sender, please take precaution.
Hi Shababe,

With respect to Order Id: 6440821539
Order Placed Date: 1st August
Delivery address: Kiran Zia
+966508464442
Centrepoint - King Saud Street Dammam
32444
Dammam
Mode of Collection: Click and Collect
​
Order still showing as Ready to be shipped. Please arrange the delivery to the store on urgent basis.

Thanks
Kavish Sharma
The Support Team
On Sun, 18 Aug at 9:06 AM , Kiran Zia <[email-masked]<mailto:[email-masked]>> wrote:
Helloooooo
When will I get pickup message????

On Sun, 11 Aug 2019 at 11:08 AM Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kiran,
​
Thanks for your response.
​
​We truly understand your concern since it has been almost 10 days and there is no information about the delivery status, being a customer ourself we can understand how you are feeling at the moment.
​
Usually all our products dispatched within 4-5 working days to the store, however, this is one of the rare case that we have experienced in terms of delivery since this was a festival week and most of couriers across UAE were non operational hence is the delay.
​
We have already escalated your issue to our team and will revert as soon as we get any revert on them.
​
Since this is a store pickup, i can only be cancelled via store when not collected within 14 days once you received pick up SMS.
​
Once again, apologies for all the inconvenience caused. Please take this as an exception, we understand that you must be skeptical about future purchase , however, we will assure you that we will take care of it future.
We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

Your Friends,
The Support Team

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111982:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/128708