Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 20 Aug 2019 15:32:52 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Thank you for your response. </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 20, 2019, 8:03 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Charie,<br><br>
</div>
<div dir="ltr">Thank you for providing us the requested information. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">On your behalf we have already created the return request for Plain Padded Balconette Bra with Hook and Eye Closure. Our courier partner will contact you shortly to arrange collection from you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Usually it takes 2-3 business days for the collection, you will receive the refund of AED 30 in My Credit. <br><br>You can use your my credit account in your online purchase in 5 easy steps:<br><br>Step 1 - Simply log onto <a href="http://www.splash.com" rel="noreferrer" target="_blank">www.splash.com</a><br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Please be informed that your online credit can only be used once.<br><br>Come back soon to get something you like.<br><br>Your friends,<br>The Support Team<br><br>
</div>
<div class="m_-1840830329078536175freshdesk_quote">
            <blockquote class="m_-1840830329078536175freshdesk_quote">
              On
              Tue, 20 Aug at  7:22 AM
              <span class="m_-1840830329078536175separator">,  Charie Abellanosa &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto"><div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="m_-1840830329078536175freshdesk_quote"><blockquote class="m_-1840830329078536175freshdesk_quote">
<div>On Tue, Aug 20, 2019, 7:04 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Charie Abellanosa,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We apologise for the late response. In order to investigate the issue we request you to provide us the details or picture of the damaged item, so we can forward it to our relevant department.</div>
<div dir="ltr"><br></div>
<div dir="ltr"> I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Looking forward to hearing from you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
<div class="m_-1840830329078536175m_5764786562713120427freshdesk_quote">
            <blockquote class="m_-1840830329078536175m_5764786562713120427freshdesk_quote">
              On
              Sat, 17 Aug at  8:00 PM
              <span class="m_-1840830329078536175m_5764786562713120427separator">,  Charie Abellanosa &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="auto">Im not enjoy this delivery bcoz the one item was damaged </div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Aug 17, 2019, 7:22 PM Splash Fashions &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

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										Please let us know. 
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									<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="display:inline-block" rel="noreferrer" target="_blank">
									<img style="border:0;margin:0" alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" rel="noreferrer" target="_blank">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" rel="noreferrer" target="_blank">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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<span class="m_-1840830329078536175m_5764786562713120427m_4484422616211545462navmenu">
													<a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Women</a></span>
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													<a href="https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Men</a></span>
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													<a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
													<span class="m_-1840830329078536175m_5764786562713120427m_4484422616211545462navmenu">
													<a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clearance</a></span>
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									We’d love your feedback.
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									Hi  Lovelyjune Paglinawan, your opinion means the world to us and we'd appreciate if you took a minute to tell us how we're doing. 
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									How likely are you to recommend  SplashFashions.com to your friends? 
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									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=0&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">0</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=1&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">1</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=2&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">2</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=3&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">3</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=4&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">4</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=5&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">5</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=6&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">6</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=7&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">7</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=8&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">8</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=9&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">9</a><a rel="noreferrer"></a>
									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=10&amp;encdata=CGNipI4GdFXlnY2dISjUlnrb8b40q5NgbH76L4P93Qw%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">10</a><a rel="noreferrer"></a>

									<span style="margin-top:15px;float:left;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">Not at all Likely</span>
									<span style="margin-top:15px;float:right;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">Extremely Likely</span>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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										<a href="https://www.facebook.com/SplashFashions" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
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<strong>Connect with us</strong> on your favourite social network.</div>
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							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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										<a href="https://twitter.com/SplashFashions" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div>
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							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-SPLASH (800-775274).</strong> <br>7 days a week, 24 hours a day</div>
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								© 2019 Retail World Limited </span></td>
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							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.splashfashions.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.splashfashions.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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