Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 20 Aug 2019 06:44:21 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi, </div>
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Well, as i said before, the item i ordered was the Dual Core, and the one you delivered was the Spring Mattress. Hence the confusion. </div>
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Anyways, please proceed with return order and refund my card. </div>
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Regards,</div>
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Nicolas Tohme.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 20, 2019 10:37 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re:  Order confirmed!
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<div dir="ltr">Hi Nicolas,</div>
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<div dir="ltr">​Thank you for getting in touch with us.</div>
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<div dir="ltr">The collection will be done, however, can you please clarify what is wrong with the product which you have received?</div>
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<div dir="ltr">Upon checking we see that the product ordered and the one that was delivered is the correct one.</div>
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Your friends,</div>
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The Support Team</div>
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<blockquote class="x_freshdesk_quote">On Tue, 20 Aug at 9:54 AM <span class="x_separator">
, Nicolas Tohme &lt;[email-masked]&gt; wrote:
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Hi, </div>
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That's shocking, I thought the return request is already in place!!</div>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
and I already placed a new order yesterday for a new Mattress. </div>
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Please proceed with return request for this order and send someone to pick up the Mattress from my home and issue a refund to my credit card asap.</div>
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Regards,</div>
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Nicolas Tohme.</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 20, 2019 9:30 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Order confirmed! </div>
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<div dir="ltr">Hi Nicolas,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We apologise for the inconvenience caused and the late response. </div>
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<div dir="ltr">You have placed your order for Kit For Kids Dual Core Ventiflow Mattress and it has been delivered to you.</div>
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<div dir="ltr">After checking online we can confirm that the item which you received is the same item which you ordered.  </div>
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<div dir="ltr">If you need any further assistance so fee free to contact us.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
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<blockquote class="x_x_freshdesk_quote">On Fri, 16 Aug at 7:23 PM <span class="x_x_separator">
, Nicolas Tohme &lt;[email-masked]&gt; wrote:
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Hello, <br>
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I received today (Friday) the below order even though i scheduled the delivery for tomorrow (saturday),however your delivery guy insisted to deliver today and handed over to my building security.
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The mattress I received (attached picture) is not what I ordered. Please send someone to collect it from my home, and issue a refund to my card.
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a> </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 14, 2019 10:18:34 AM<br>
<b>To:</b> Nicolas Tohme &lt;[email-masked]&gt;<br>
<b>Subject:</b> Order confirmed! </font>
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Your order number is 9753024375 | <a href="https://www.babyshopstores.com/ae/en/my-account/order/9753024375?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer" style="color:#92979E">
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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Your order has been successfully placed.</div>
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Hi Nicolas Tohme, thanks for shopping with us. <br>
For your reference, your order number is <span style="color:#00b9e5"><a href="https://www.babyshopstores.com/ae/en/my-account/order/9753024375?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer" style="color:#00b9e5; text-decoration:none">9753024375</a></span>.
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Order shipping to<br>
<b>Nicolas Bahaa Tohme</b><br>
Amaya Tower One.floor 28.flat 2801<br>
Abu Dhabi <br>
Mobile: +971 561539489 </div>
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<div style="font-size:14px">xxxx xxxx xxxx 1051 <br>
Nicolas Tohme </div>
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Order Details </div>
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Item</div>
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</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" style="padding:0 0 15px 0; border-bottom:1px solid #eeeeee"></td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px">
<tbody>
<tr>
<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
<tbody>
<tr>
<td align="left"><a href="https://www.babyshopstores.com/ae/en/p/154563094?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.ssl.cf3.rackcdn.com/154563094-DUAL-CORE01-DU-BA16BS115_01-150.jpg">
</a></td>
</tr>
</tbody>
</table>
</td>
<td width="40%" align="center" style="padding:15px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648; font-size:14px; font-family:Helvetica,Arial,sans-serif">
<tbody>
<tr>
<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">BABYSHOP
</td>
</tr>
<tr>
<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">Kit For Kids Dual Core Ventiflow Mattress
</td>
</tr>
<tr>
<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Color: Cream</td>
</tr>
<tr>
<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Quantity: 1
</td>
</tr>
</tbody>
</table>
</td>
<td width="30%" align="right" style="padding:20px 10px 0 0; color:#3d4648; font-weight:600">
AED 434 </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" style="padding:10px 0 0 0; border-top:1px solid #eeeeee"></td>
</tr>
<tr>
<td align="center">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="45%" style="padding-right:20px">
<table width="100%" align="left" style="vertical-align:top">
<tbody>
<tr>
<td colspan="2" width="65%" align="left" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:12px; color:#333333">
Your BabyShop product should arrive on 17th August 2019 between 10:00 - 14:00 hours.
<br>
</td>
</tr>
</tbody>
</table>
</td>
<td width="55%" align="right" style="line-height:20px; text-align:left">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px; text-align:left">
<tbody>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
Subtotal: </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>AED 434</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; width:214px">
Savings: </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>- AED 145</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; width:214px">
BabyShop Standard Ground Shipping: <br>
</td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>FREE <br>
<br>
</strong>
</td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333">
<strong>Total</strong> </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333">
<strong>AED 434</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td colspan="2" style="font-family:Helvetica,Arial,sans-serif; line-height:20px; font-size:14px; color:#333333; padding-bottom:20px">
Your order will earn you 41 Shukrans. </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" width="100%" bgcolor="ffffff" style="padding:10px 0 20px 0; background:#ffffff; border-top:1px solid #eeeeee">
<div class="x_x_content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
<tbody>
<tr>
<td style="padding:0 0 15px 15px; font-size:15px; font-weight:700; text-align:left; color:#242428">
<span class="x_x_aligntext">Need help? Get in touch</span> </td>
</tr>
<tr>
<td align="center">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align="center" width=" 100%" class="x_x_getintouch" bgcolor="
					f9f9f9" style="border:1px
					solid #eeeeee; max-width:290px; height:95px">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<a href="mailto:[email-masked]?Body=Contacted" target="_blank" rel="noreferrer" style="border:0; margin:0; padding:0; text-decoration:none"><img alt=" mailus" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png"></a>
</td>
<td style="font-size:11px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align="center" width=" 100%" class="x_x_getintouch" bgcolor="
					f9f9f9" style="border:1px
					solid #eeeeee; max-width:290px; height:95px">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<a href="https://www.facebook.com/BabyshopArabia" target="_blank" rel="noreferrer" style="border:0; margin:0; padding:0; text-decoration:none"><img alt="facebook" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png"></a>
</td>
<td style="font-size:11px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align="center" width=" 100%" class="x_x_getintouch" bgcolor="
					f9f9f9" style="border:1px
					solid #eeeeee; max-width:290px; height:95px">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<a href="https://twitter.com/babyshoparabia" target="_blank" rel="noreferrer" style="border:0; margin:0; padding:0; text-decoration:none"><img alt=" twitter" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png"></a>
</td>
<td style="font-size:11px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">Reach out in 140 characters! We are
<strong>@babyshoparabia</strong>.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align="center" width=" 100%" class="x_x_getintouch" bgcolor="
					f9f9f9" style="border:1px
					solid #eeeeee; max-width:290px; height:95px">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td><img alt=" call" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png"></td>
<td style="font-size:11px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 800-BABYSHOP (800-22297467).</strong>
<br>
7 days a week, 24 hours a day</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td class="x_x_two-column" align="center" style="padding:5px 0 0 0; background:#eeeeee">
<table width="100%">
<tbody>
<tr>
<td width="50%">
<div class="x_x_content">
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="left">
<table class="x_x_contents">
<tbody>
<tr>
<td align="left"><span style="font-size:11px; color:#848483">© 2019 Retail World Limited
</span></td>
<td> </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="right">
<table class="x_x_contents">
<tbody>
<tr>
<td align="right" style="text-align:right; width:100%"><span style="font-size:11px; color:#848483"><a href="https://www.babyshopstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" rel="noreferrer" style="text-decoration:none; color:#848483">Privacy
 Policy</a>  | <a href="https://www.babyshopstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" rel="noreferrer" style="text-decoration:none; color:#848483">
Terms &amp; Conditions</a> </span></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
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</tbody>
</table>
</td>
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</tbody>
</table>
</div>
</span>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/125473