Subject: Ticket Assignment - August 20, 2019
From: Jessie Caparas <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Mon, 19 Aug 2019 17:05:00 +0000

Hi Seeta,

Please let the morning shifters do the following first thing tomorrow morning - August 20, 2019.

Check the attached sheet.

MORNING SHIFT
Fauzan Musalman 82
Open    9       1ST TASK - 30 MINUTES
Waiting on Customer     16      2ND TASK - TO BE COMPLETED IN AN HOUR
Waiting on Third Party  57      3RD TASK - TO BE COMPLETED IN 2 HOURS

Kavish Sharma   118
Open    86      PRIORITY TO BE COMPLETED IN 4 HOURS MAXIMUM
Waiting on Customer     11      2ND TASK - TO BE COMPLETED IN 30 MINUTES
Waiting on Third Party  21      3RD TASK - TO BE COMPLETED IN AN HOUR

Ribhu Vrat      142
Open    106     1ST TASK -  TO BE COMPLETED IN 4 HOURS MAXIMUM
Pending 1
Waiting on Customer     1
Waiting on Third Party  34      2ND TASK - TO BE COMPLETED IN AN HOUR

Seeta Kunwar    83
Open    59      1ST TASK- TO BE COMPLETED IN 3 HOURS MAXIMUM
Waiting on Customer     5       3RD TASK - TO BE DONE IN 15 MINUTES
Waiting on Third Party  19      2ND TASK - TO BE DONE IN AN HOUR
AFTERNOON SHIFT
Abhishek Chugg  96
Open    59      TO BE DONE IN 2 HOURS
Waiting on Customer     6       TO BE DONE IN 30 MINUTES ONLY
Waiting on Third Party  31      TO BE DONE IN AN HOUR

Ahmad Daher     131
Open    13      TO BE DONE IN AN HOUR
Waiting on Customer     55      TO BE DONE IN AN HOUR
Waiting on Third Party  63      TO BE DONE IN 2 HOURS

Mhd Obiedo      78
Waiting on Customer     14      2NDTASK - TO BE DONE IN AN HOUR
Waiting on Third Party  64      1ST TASK - TO BE DONE IN 3 HOURS

Muhammad Shameer        61
Open    26      1ST TAKE - TO BE DONE IN AN HOUR
Waiting on Customer     1
Waiting on Third Party  34      2ND TASK - TO BE DONE IN AN HOUR

Rajan Verma     136
Open    66      1ST TASK - TO BE COMPLETED IN 4 HOURS MAXIMUM
Waiting on Customer     22      3RD TASK - TO BE COMPLETED IN 1 HOUR
Waiting on Third Party  48      2ND TASK - TO BE COMPLETED IN 2 HOURS

Ryan suliman    100
Open    3
Waiting on Customer     7       2ND TASK - TO BE DONE IN 30 MINUTES ONLY
Waiting on Third Party  90      1ST TASK - TO BE DONE IN 3 HOURS

Shakeeb Arsalan 68
Open    2
Waiting on Customer     14      2ND TASK - TO BE DONE IN 30 MINUTES ONLY
Waiting on Third Party  52      2ND TASK - TO BE DONE IN 2 HOURS

Once the first break is done for the MORNING SHIFT, all tickets should be actioned/resolved and then we will work on fresh tickets. 30 tickets to be assigned to each agent and to be finished by the end of shift.

Same goes for the AFTERNOON SHIFT. All tickets should be actioned/resolved after taking the first break and then we will work on fresh tickets. 30 tickets to be assigned and should be finished by the end of shift.

Let me know if any help is required.

Regards,
Jessie
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