Subject: RE: Missing Item
From: Manjit Gurung <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Chester Dsouza <[email-masked]>, Sonal Prasad <[email-masked]>, "[email-masked]" <[email-masked]>, Shoemart <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Jessie Caparas <[email-masked]>, Rasal Rana <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anand Nukala <[email-masked]>
Date: Sun, 18 Aug 2019 10:37:22 +0000

Hi Hamza,

Below missing item already sent, Please refer to the attached mail.

SOR002294046 – 1 QTY (Received by Customer on 1st courier)
SOR002310421 – 1 QTY. (Missing item sent on this AWB no and already confirmed in mail by SHIPA regarding delivery of same-Mail attached)

Hope everything is clear now from our end.

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Hamza Hafeez
Sent: Sunday, August 18, 2019 1:04 PM
To: Manjit Gurung <[email-masked]>
Cc: Chester Dsouza <[email-masked]>; Sonal Prasad <[email-masked]>; [email-masked]; Shoemart <[email-masked]>
Subject: RE: Missing Item

Hi Manjit,

Please can you check if we have the missing item physically available in the warehouse to be shipped to the customer?

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 17, 2019 2:06 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Missing Item

External email sender, please take precaution.

Dear Team,

​Any Updates ?

​Please check and keep us updated.

Best Regards,
Dina Samara
On Thu, 15 Aug at 12:23 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

Kindly be informed that we need an urgent update regarding the below,

The customer has just receive one from the following item:
161321429 -  - Missy Tropical Print Handbag with Detachable Strap ( QUANTITY 2 ), but he received only one.

Order number: 9750854680
AWB: SOR002294046

Kindly check and do the needful .
​
Best Regards,
​Dina Samara
On Mon, 15 Jul at 11:25 AM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi ecomrdc,
Dear Team,

The customer has just receive one from the following item:
161321429 -  - Missy Tropical Print Handbag with Detachable Strap

Order number: 9750854680
AWB: 201907131407107

Best regards,
​Maram Emad

On Sun, 14 Jul at 7:49 PM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

The customer has just receive one from the following item:
161321429 -  - Missy Tropical Print Handbag with Detachable Strap

Order number: 9750854680
AWB: 201907131407107

Best regards,
Dina Naghouj
84079:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Delivery
From: Sonal Prasad <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Shoemart <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Jessie Caparas <[email-masked]>, Rasal Rana <[email-masked]>, Chester Dsouza <[email-masked]>, Manjit Gurung <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anand Nukala <[email-masked]>
Date: Wed, 14 Aug 2019 08:52:28 +0000

Hi Mahmoud,

The missing item was already shipped. Pls refer to the mail attached , it has the awb number attached in it i.e. SOR002310421.

Hope the case can be closed now.

Regards

Sonal Prasad

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3227   Mobile: +971 54 783 6822

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Manjit Gurung <[email-masked]>
Sent: Wednesday, August 14, 2019 11:54 AM
To: Sonal Prasad <[email-masked]>; Anand Nukala <[email-masked]>
Cc: Shoemart <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shalabh Kaushik <[email-masked]>; Jessie Caparas <[email-masked]>; Rasal Rana <[email-masked]>; Chester Dsouza <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: Delivery

Hi Sonal,

Below missing item already delivered, Please find the attached mail for your ref.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Sonal Prasad
Sent: Wednesday, August 14, 2019 10:50 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Hi Manjit/Anand,

Can you pls check how many  items were shipped.

Regards

Sonal Prasad

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3227   Mobile: +971 54 783 6822

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 14, 2019 10:27 AM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delivery

Dear Sonal ,

Could you please have look below, we are not getting any response, please check and advise  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, August 3, 2019 9:43 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Manjit Gurung<mailto:[email-masked]>,

Could we please have urgent update here, not sure if you guys checking CS support emails, mention below case pending  waiting your update and customer keep calling daily  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 28, 2019 11:59 AM
To: Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Abhishek Anand<mailto:[email-masked]>,

Since we are keep looping and forwarding this case without getting any proper reply, please approve manual refund for missing items, as customer keep contact us on daily base .

Mahmoud

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 1:06 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Anand <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Subject: FW: Delivery

Hi Sonal,

Pls advise for the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 10:00 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.

Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.

Can you please check this concern on priority basis.

Your friends,

The Support team.

   On Wed, 17 Jul at 6:18 AM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team

   Please send all you Shoemart order query to Manjit Gurung from now onwards.

   Regards

   Vaibhav Ohri

      From: Shoemart [mailto:[email-masked]]
      Sent: Tuesday, July 16, 2019 5:59 PM
      To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: Delivery

      External email sender, please take precaution.

      Hi Shalabh/Tejasvie,

      We have not received any response from Shoemart, can you please check on urgent basis & assist?

      Your friends.

      The Support team.

         On Mon, 15 Jul at 4:12 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.According to the tracking number:201907131407107 the state is ready to shipped.

         Can you please check this concern.

         Your friends,

         The Support team.

            On Mon, 15 Jul at 4:07 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Bakhtawar,

            We apologise for inconvenience caused. We are contacting the relevant department about the missing item. Once we get the response we will contact you.

            Thank you for your patience.

            ​

            ​

            Your friends,

            The Support team.

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      84059:1125156

Subject: RE: Delivery
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manjit Gurung <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Sonal Prasad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Tejasvie Vemuri <[email-masked]>, Rasal Rana <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Hamza Hafeez <[email-masked]>
Date: Tue, 6 Aug 2019 06:57:30 +0000

External email sender, please take precaution.

Dear Jessie ,

Kindly note that the order has been delivered.

Best Regards

Nariman Abu Sharkh
Customer Care
<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

  _____

From: Jessie, Caparas
Sent: 6/8/2019 10:04 AM GMT+04:00
To: [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: RE: Delivery

Hi SHIPA Team,

Please confirm what is the status for tracking ID SOR002310421?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Manjit Gurung
Sent: Monday, August 05, 2019 9:03 AM
To: Jessie Caparas <[email-masked]>; Priyanka Rajkumar <[email-masked]>
Cc: Shoemart <[email-masked]>; Sonal Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shalabh Kaushik <[email-masked]>; Tejasvie Vemuri <[email-masked]>; Rasal Rana <[email-masked]>; [email-masked]; [email-masked]; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Abhishek Anand <[email-masked]>; Hamza Hafeez <[email-masked]>
Subject: RE: Delivery

Hi Jessie,

Kindly check & update the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, August 03, 2019 9:43 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Manjit Gurung<mailto:[email-masked]>,

Could we please have urgent update here, not sure if you guys checking CS support emails, mention below case pending  waiting your update and customer keep calling daily  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 28, 2019 11:59 AM
To: Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Abhishek Anand<mailto:[email-masked]>,

Since we are keep looping and forwarding this case without getting any proper reply, please approve manual refund for missing items, as customer keep contact us on daily base .

Mahmoud

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 1:06 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Anand <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Subject: FW: Delivery

Hi Sonal,

Pls advise for the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 10:00 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.

Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.

Can you please check this concern on priority basis.

Your friends,

The Support team.

   On Wed, 17 Jul at 6:18 AM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team

   Please send all you Shoemart order query to Manjit Gurung from now onwards.

   Regards

   Vaibhav Ohri

      From: Shoemart [mailto:[email-masked]]
      Sent: Tuesday, July 16, 2019 5:59 PM
      To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: Delivery

      External email sender, please take precaution.

      Hi Shalabh/Tejasvie,

      We have not received any response from Shoemart, can you please check on urgent basis & assist?

      Your friends.

      The Support team.

         On Mon, 15 Jul at 4:12 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.According to the tracking number:201907131407107 the state is ready to shipped.

         Can you please check this concern.

         Your friends,

         The Support team.

            On Mon, 15 Jul at 4:07 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Bakhtawar,

            We apologise for inconvenience caused. We are contacting the relevant department about the missing item. Once we get the response we will contact you.

            Thank you for your patience.

            ​

            ​

            Your friends,

            The Support team.

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      84059:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Delivery
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manjit Gurung <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Sonal Prasad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Tejasvie Vemuri <[email-masked]>, Rasal Rana <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Hamza Hafeez <[email-masked]>
Date: Tue, 6 Aug 2019 06:57:30 +0000

External email sender, please take precaution.

Dear Jessie ,

Kindly note that the order has been delivered.

Best Regards

Nariman Abu Sharkh
Customer Care
<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

  _____

From: Jessie, Caparas
Sent: 6/8/2019 10:04 AM GMT+04:00
To: [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: RE: Delivery

Hi SHIPA Team,

Please confirm what is the status for tracking ID SOR002310421?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Manjit Gurung
Sent: Monday, August 05, 2019 9:03 AM
To: Jessie Caparas <[email-masked]>; Priyanka Rajkumar <[email-masked]>
Cc: Shoemart <[email-masked]>; Sonal Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shalabh Kaushik <[email-masked]>; Tejasvie Vemuri <[email-masked]>; Rasal Rana <[email-masked]>; [email-masked]; [email-masked]; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Abhishek Anand <[email-masked]>; Hamza Hafeez <[email-masked]>
Subject: RE: Delivery

Hi Jessie,

Kindly check & update the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, August 03, 2019 9:43 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Manjit Gurung<mailto:[email-masked]>,

Could we please have urgent update here, not sure if you guys checking CS support emails, mention below case pending  waiting your update and customer keep calling daily  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 28, 2019 11:59 AM
To: Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Abhishek Anand<mailto:[email-masked]>,

Since we are keep looping and forwarding this case without getting any proper reply, please approve manual refund for missing items, as customer keep contact us on daily base .

Mahmoud

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 1:06 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Anand <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Subject: FW: Delivery

Hi Sonal,

Pls advise for the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 10:00 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.

Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.

Can you please check this concern on priority basis.

Your friends,

The Support team.

   On Wed, 17 Jul at 6:18 AM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team

   Please send all you Shoemart order query to Manjit Gurung from now onwards.

   Regards

   Vaibhav Ohri

      From: Shoemart [mailto:[email-masked]]
      Sent: Tuesday, July 16, 2019 5:59 PM
      To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: Delivery

      External email sender, please take precaution.

      Hi Shalabh/Tejasvie,

      We have not received any response from Shoemart, can you please check on urgent basis & assist?

      Your friends.

      The Support team.

         On Mon, 15 Jul at 4:12 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.According to the tracking number:201907131407107 the state is ready to shipped.

         Can you please check this concern.

         Your friends,

         The Support team.

            On Mon, 15 Jul at 4:07 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Bakhtawar,

            We apologise for inconvenience caused. We are contacting the relevant department about the missing item. Once we get the response we will contact you.

            Thank you for your patience.

            ​

            ​

            Your friends,

            The Support team.

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      84059:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com