Subject: New Reply Received - Re: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Aug 2019 13:30:52 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div><div dir="auto">Hi,</div></div>
<div dir="auto"><br></div>
<div dir="auto">I just to inform you, that until now i did not receive my package. Its has been very inconvenient for me since Im also working and Im not always in my free time.</div>
<div dir="auto">Hopefully I'll receive it soon.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 12, 2019 at 11:47 AM christine marie bernales &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="auto">Thank you.Truly appreciated.</div></div>
<div dir="auto"><br></div>
<div dir="auto">Christine</div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Aug 12, 2019 at 11:45 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Christine,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We truly apologise for the inconvenience caused. This is not the typical standard. We have also contacted the courier partner to deliver your order on priority. Our courier partner will contact you soon to arrange a delivery time.</div>
<div><br></div>
<div dir="ltr">Again,please accept my sincere apology for this delay.</div>
<div dir="ltr"><br></div>
<div dir="ltr">If you need any further assistance feel free to contact us.</div>
<div dir="ltr">
<div><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
</div>
</div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div class="m_-517948620158731105m_-8518482652476182341freshdesk_quote">
            <blockquote class="m_-517948620158731105m_-8518482652476182341freshdesk_quote">
              On
              Sun, 11 Aug at 10:22 PM
              <span class="m_-517948620158731105m_-8518482652476182341separator">,  christine marie bernales &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div><div dir="auto">Hi,</div></div>
<div dir="auto">I contacted  the courier through their chat support and given them my convenient time of delivery, but the courier failed to deliver the parcel. I hope they will deliver the parcel tomorrow.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="m_-517948620158731105m_-8518482652476182341freshdesk_quote"><blockquote class="m_-517948620158731105m_-8518482652476182341freshdesk_quote">
<div>On Sun, Aug 11, 2019 at 6:59 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Christine Marie,<br><br>
</div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologise for the late response. I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. <br><br>I am now contacting our logistics department to find out what happened, and get your shipment deliver on priority.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br>Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
</div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div class="m_-517948620158731105m_-8518482652476182341m_-7519792854540309970freshdesk_quote">
            <blockquote class="m_-517948620158731105m_-8518482652476182341m_-7519792854540309970freshdesk_quote">
              On
              Thu, 8 Aug at  7:06 PM
              <span class="m_-517948620158731105m_-8518482652476182341m_-7519792854540309970separator">,  christine marie bernales &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>Hi still I havent receive my order.</div>
<div>
<br><br>On Tuesday, August 6, 2019, Max Fashion &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

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										Your order number is 9752544481  |
										<a href="https://www.maxfashion.com/ae/en/my-account/order/9752544481?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#92979e" rel="noreferrer" target="_blank">Click here</a> to view in browser									</td>
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														 Your order has been successfully placed.</div>
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														Hi Christine Marie Bernales, thanks for shopping with us.  <br>
														For your reference, your order number is   <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9752544481?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer" target="_blank">9752544481</a></span>. 													</div>
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																								Order shipping to<br><b>Christine Marie Bernales</b><br>
																																							                                   	 	G4S ladies camp<br>
																								 															                                   	 															                                   	 	 <a href="https://www.google.com/maps/search/44+18th+St+-+Dubai+-+United+Arab+Emirates?entry=gmail&amp;source=g" rel="noreferrer" target="_blank">44 18th St - Dubai - United Arab Emirates</a><br>
															                                   	 															                                   	 															                                   	 	Grand hyper<br>
															                                   	 															                                   	 															                                     															                                     	Dubai
															                                     															                                     																								 															                                     																                                     		<br>
															                                     															                                     	Mobile: +971 501564691
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																				Payment Method:<br>
																				<b>Cash on Delivery</b><br>
																				1. We will call you to verify the order before it leaves our warehouse
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												 Order Details
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																																				<a href="https://www.maxfashion.com/ae/en/p/161502089?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer" target="_blank">
																																																						<img alt="" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/161502089-ML16034-MXSS19080519_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  MAX  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Textured Lunch Bag  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Pink</td>
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																			 Quantity: 1
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															        						   									 AED 29
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															<td width="28%" align="center">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="left">
																																				<a href="https://www.maxfashion.com/ae/en/p/161502091?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer" target="_blank">
																																																						<img alt="" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/161502091-ML16034-MXSS19080519_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
																																																																																																																																																																																																																																																																																																																		</a>
</td>
																	</tr>
																</tbody>
</table>
															</td>
															<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648;font-size:14px;font-family:Helvetica,Arial,sans-serif">
																	<tbody>
<tr>
																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  MAX  </td>
																	</tr>
																	<tr>
																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Textured Lunch Bag  </td>
																	</tr>
																						       															        									 																	<tr>
																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Blue</td>
																	</tr>
																																																								       								    						       								    																	<tr>
																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">
																			 Quantity: 1
																		</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
															        						   									 AED 29
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>
																																				
											<tr>
												<td align="center" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td>
											</tr>
											<tr>
												<td align="center">
													<table width="100%" border="0" cellspacing="0" cellpadding="0">
				  <tbody>
<tr>
				    <td width="45%" style="padding-right:20px">
				    <table width="100%" align="left" style="vertical-align:top">
				      			          					      <tbody>
<tr>
				            <td colspan="2" width="65%" align="left" style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:12px;color:#333333">
				            							    					            </td>
				          </tr>
			                 				 </tbody>
</table>
				    </td>
				    <td width="55%" align="right" style="line-height:20px;text-align:left">
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
				          <tbody>
<tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 58</strong>
				            </td>
				          </tr>
				          				          				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          				          <tr>
					      <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
					      							      								      								      								      									      				Standard ground shipping:
					      									      				<br>
					      				<br>
					      								      								      						            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				             <strong>
					      							      								      				AED 10
					      				<br>
					      							            	 				<br>
			            	 						            	 								      								      						             </strong>
				            </td> 
						  </tr>
						  															<tr>
								<td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
							</tr>
													  				          				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          <tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333">
				            COD Charges:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 10</strong>
				            </td>
				          </tr>
				          				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          <tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:#333333">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
				            <strong>AED 78</strong>
				            </td>
				          </tr>
				          				          <tr>
				            <td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
				          </tr>
				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          					          <tr>
					            <td colspan="2"></td>
					          </tr>
					          <tr>
					            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:20px;font-size:14px;color:#333333;padding-bottom:20px">
					            					            					            	Your order could earn you 12 Shukrans.
					            					            </td>
					          </tr>
				          				          				          				        </tbody>
</table>
				          </td>
				  </tr>
				</tbody>
</table>
												</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
</table>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>

		 		
		
		<tr>
			<td align="center" width="100%" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" bgcolor="ffffff">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000">
	<tbody>
<tr>
		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span>Need help? Get in touch</span></td>
	</tr>

	<tr>
		<td align="center">
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" bgcolor="
					f9f9f9">
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<tr>
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								0" style="padding:13px" width="100%">
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										<td>
										<a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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</table>
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			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" bgcolor="
					f9f9f9">
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						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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										<td>
										<a href="https://www.facebook.com/MaxFashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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							</table>
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					</tr>
				</tbody>
</table>
			</div>
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	<tr>
		<td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" bgcolor="
					f9f9f9">
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<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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									<tr>
										<td>
										<a href="https://twitter.com/maxfashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
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								</tbody>
							</table>
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</table>
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			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px" bgcolor="
					f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>
		
		<tr>
			<td style="padding:5px 0 0 0;background:#eeeeee" align="center">
        <table width="100%">
        <tbody>
<tr>
        <td width="50%">
				<div>
<div style="width:49%;display:inline-block">
	<table width="100%">
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<tr>
			<td align="left">
				<table>
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						<td align="left"><span style="font-size:11px;color:#848483">
								© 2019 Retail World Limited </span></td>
						<td> </td>
					</tr>
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</table>
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</table>
</div>

<div style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="right">
				<table>
					<tbody>
<tr>
						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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</table>
</div>
</div>

        </td>
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</table>
			</td>
		</tr>
	</tbody>
</table>
	
      </td>
    </tr>
  </tbody>
</table>
</div>

</blockquote>
</div>
<br><br>-- <br><div dir="ltr"><div><div dir="ltr">
<div>Thanks!<br>
</div>Christine Marie<br>
</div></div></div>
<br>

            </span>
</blockquote>
           </div>
</div></div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"></div>

	

</div>
</blockquote>-- <br><div dir="ltr" class="m_-517948620158731105m_-8518482652476182341gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div>Thanks!<br>
</div>Christine Marie<br>
</div></div></div></div>
</blockquote></div>
            </span>
</blockquote>
           </div>
</div></div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"></div>

	

</div>
</blockquote>
</div>
</div>-- <br><div dir="ltr" class="m_-517948620158731105gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div>Thanks!<br>
</div>Christine Marie<br>
</div></div></div></div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div>Thanks!<br>
</div>Christine Marie<br>
</div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/118214