Subject: New Reply Received - Complaint - Order No. 9750432563
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Aug 2019 08:06:18 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Complaint - Order No. 9750432563  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>It is the kind intimation that, still I haven’t received the funds.</span></div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, July 28, 2019 11:49 AM<br>
<b>To:</b> Younis, Imran &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</div>
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<div class="MsoNormal">Sent by an external sender</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Youni</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for contacting us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>We would like to inform you that we have already initiated the refund. You’ll receive a refund of AED 188.10 to your Visa Card in 2-15 working days.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>If you still have any other query so feel free to contact us anytime.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> <span style="color:#333333">Support Team.</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 28 Jul at 11:35 AM
<span class="separator">, Younis, Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As per your instruction we had given the product to your representative on dated. 24 July 2019. Please let me know when I’ll a le to get the refund.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Regards,</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#004B87'>IMRAN YOUNIS</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 23, 2019 10:06 AM<br>
<b>To:</b> Younis, Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Younis,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank you for contacting us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>We would like to inform you that on your behalf we have created the return request for your Juniors Flute Baby Swing. Once we receive the item we will initiate the refund
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Our courier partner will contact you regarding collection of return item.You’ll receive a refund of AED 188.10 to your Visa Card in 2-15 working days.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Once again please accept my apologies for the inconvenience caused.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>The Support team.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 23 Jul at 8:00 AM
<span class="separator">, Younis, Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Support Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Yes please I want to return that product and get back my money. Please let me know what I have to do. Thanks for your kind support, very much appreciated.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 22, 2019 6:05 PM<br>
<b>To:</b> Younis, Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Sent by an external sender</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Thank you for contacting us with your concern.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologise for the inconvenience caused. We would like to inform you that you can return the product and we will process the refund.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>So please revert us back and confirm, if you want us to raise a return request or not.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your understanding and patience.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support team.
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>93390:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>******************************************************************************************************************************** This communication may contain information
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******************************************************************************************************************************** This communication may contain information that is legally privileged, confidential, or exempt from disclosure. If you are not the
 intended recipient, please note that any dissemination, distribution, or copying is strictly prohibited. If you have received this communication in error please notify the sender by telephone, fax, or return email and discard this communication. Thank you.
 *******************************************************************************************************************************
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/93390