Subject: Re: Ticket Assignment
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Abdullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 14 Aug 2019 01:57:50 -0700 (MST)

Hi Jessie, 

Apology for the late reply, I have shared the feedback with everyone that don't push any emails to Crystal Team. Kindly confirm whether we should close the internal emails or not. 

Kind Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Abdullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 13:31:42 
Subject: RE: Ticket Assignment 

Hi Seeta, 

Any update on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Thursday, August 08, 2019 3:28 PM 
To: Seeta Seeta <[email-masked]> 
Cc: Abdullah <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assignment 
Importance: High 

Hi Seeta, 

I see tickets again being assigned from your team to Crystel in Jordan. 

111307 

111432 

111493 

111603 

111986 

113249 

109965 

Please check and advise why these are assigned to CRYSTEL. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Tuesday, August 06, 2019 10:30 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assignment 
Importance: High 

Hi Seeta, 

Thanks. 

For any doubt about the tickets, please do not hesitate to get back to me or Mahmoud. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, August 06, 2019 10:19 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Ticket Assignment 

External email sender, please take precaution. 

Hi Jessie, 

apologies,surely i will share the feedback with agents to not repeat this thing again. 

Kind Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 6, 2019 11:41:44 AM 
Subject: RE: Ticket Assignment 

Hi Seeta, 

Take a look at ticket # 110002 as an example: 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, August 06, 2019 8:29 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Ticket Assignment 

External email sender, please take precaution. 

Hi Jessie, 

I have checked all the tickets and none of them were sent to Crystal Office. All tickets are under LIvesalesman group only. 

Kind Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 6, 2019 9:39:24 AM 
Subject: Ticket Assignment 

Hi Abdulla/Seeta, 

Please check the below tickets and justify why these are being transferred back to Crystal Email Team? 

110002 

109437 

109376 

109106 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com